:root{--bg: #f3f6f9;--surface: #ffffff;--surface-2: #f7f9fb;--text: #142231;--muted: #5c6b7c;--border: #e1e7ee;--accent: #0078ae;--accent-text: #ffffff;--accent-soft: #e6f4fa;--danger: #b42318;--danger-bg: #fdecea;--ok: #067647;--ok-bg: #e7f6ec;--inbound: #ffffff;--outbound: #dff1f9;--note: #fff6db;--warn: #b54708;--warn-bg: #fef0c7;--nav-bg: #0b1824;--nav-text: #c9d6e3;--nav-muted: #7f93a8;--nav-active: rgba(56,195,244,.14);--grad: linear-gradient(135deg, #00a9e6, #9fcb6b);--shadow-sm: 0 1px 2px rgba(16,24,40,.06);--shadow-md: 0 4px 14px rgba(16,24,40,.08);--radius: 10px;font-family:Nunito Sans,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;color:var(--text);background:var(--bg)}@media(prefers-color-scheme:dark){:root{--bg: #0d1620;--surface: #142130;--surface-2: #182739;--text: #e6edf4;--muted: #93a4b6;--border: #23364a;--accent: #38c3f4;--accent-text: #0b1824;--accent-soft: #15344a;--danger: #ff8a80;--danger-bg: #3a1c1a;--ok: #6ce9a6;--ok-bg: #12301f;--inbound: #1b2b3d;--outbound: #134058;--note: #3b3420;--warn: #fdb022;--warn-bg: #3a2a10;--nav-bg: #08111a;--shadow-sm: none;--shadow-md: 0 4px 14px rgba(0,0,0,.35)}}*{box-sizing:border-box}body{margin:0;background:var(--bg)}h1,h2,h3,.brand-text strong{font-family:Nunito,Nunito Sans,system-ui,sans-serif}button,select,input,textarea{font:inherit;color:inherit}button{background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:6px 12px;cursor:pointer;transition:background-color .15s,border-color .15s,box-shadow .15s}button:hover:not(:disabled){border-color:color-mix(in srgb,var(--accent) 45%,var(--border))}button:focus-visible,select:focus-visible,input:focus-visible,textarea:focus-visible{outline:2px solid var(--accent);outline-offset:2px}button.primary{background:var(--accent);color:var(--accent-text);border-color:var(--accent);font-weight:700}button.primary:hover:not(:disabled){filter:brightness(1.07)}button:disabled{opacity:.5;cursor:not-allowed}select,input,textarea{background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:8px;width:100%}.muted{color:var(--muted)}.pad{padding:16px}.error{color:var(--danger)}.card{background:var(--surface);border:1px solid var(--border);border-radius:12px;box-shadow:var(--shadow-sm)}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;border:0}.login{min-height:100vh;display:grid;place-items:center;padding:16px;background:radial-gradient(1200px 600px at 10% -10%,rgba(0,169,230,.12),transparent),radial-gradient(900px 500px at 110% 110%,rgba(159,203,107,.14),transparent),var(--bg)}.login-card{width:100%;max-width:380px;padding:24px;display:grid;gap:12px;box-shadow:var(--shadow-md)}.login-card h1{margin:0;font-size:1.4rem}.login-brand{display:flex;align-items:center;gap:12px}.login-brand h1{margin:0;font-size:1.5rem;font-weight:800;color:var(--accent)}.login-brand small{font-size:.68rem;letter-spacing:.12em;text-transform:uppercase;color:#5e8f2c;font-weight:700}.login-card label{display:grid;gap:4px;font-size:.9rem}.shell{height:100vh;display:flex}.sidenav{width:236px;flex:none;display:flex;flex-direction:column;gap:4px;background:var(--nav-bg);color:var(--nav-text);padding:14px 10px;overflow-y:auto;transition:width .18s ease}.brand{display:flex;align-items:center;gap:10px;padding:2px 6px 14px}.brand-text{display:grid;line-height:1.1;min-width:0}.brand-text strong{font-size:1.15rem;font-weight:800;color:#fff;letter-spacing:-.01em}.brand-text small{font-size:.66rem;letter-spacing:.12em;text-transform:uppercase;color:#9fcb6b;font-weight:700}.neo-logo{flex:none;display:block}.views{display:grid;gap:2px}.views button,.nav-channels button{display:flex;align-items:center;gap:10px;width:100%;text-align:left;background:none;border:0;border-radius:8px;padding:8px 10px;color:var(--nav-text);white-space:nowrap;position:relative}.views button:hover,.nav-channels button:hover{background:#ffffff0f}.views button.active,.nav-channels button.active{background:var(--nav-active);color:#fff;font-weight:700}.views button.active:before{content:"";position:absolute;left:-10px;top:8px;bottom:8px;width:3px;border-radius:0 3px 3px 0;background:var(--grad)}.nav-label{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;display:flex;align-items:baseline;gap:6px}.nav-label small{color:var(--nav-muted);font-size:.7rem;font-weight:600}.nav-count{min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:#e5484d;color:#fff;font-size:.72rem;font-weight:800;display:inline-grid;place-items:center;font-variant-numeric:tabular-nums}.nav-channels{display:grid;gap:2px;margin-top:14px;padding-top:12px;border-top:1px solid rgba(255,255,255,.08)}.nav-head{font-size:.68rem;letter-spacing:.12em;text-transform:uppercase;color:var(--nav-muted);margin:0 10px 6px;font-weight:700}.nav-collapse{margin-top:auto;align-self:flex-start;background:none;border:0;color:var(--nav-muted);padding:6px 10px}.nav-collapse:hover{color:#fff}.shell.nav-collapsed .sidenav{width:64px}.shell.nav-collapsed .brand-text,.shell.nav-collapsed .nav-label,.shell.nav-collapsed .nav-head{display:none}.shell.nav-collapsed .nav-count{position:absolute;top:2px;right:2px;min-width:16px;height:16px;font-size:.62rem;padding:0 4px}.shell.nav-collapsed .views button,.shell.nav-collapsed .nav-channels button{justify-content:center;padding:9px 0}.main-area{flex:1;min-width:0;display:flex;flex-direction:column}.topbar{display:flex;flex-wrap:wrap;align-items:center;gap:10px;padding:8px 18px;background:var(--surface);border-bottom:1px solid var(--border);min-height:56px}.view-title{margin:0;font-size:1.12rem;font-weight:800}.topbar select{width:auto}.topbar .spacer{flex:1}select.availability{padding-left:26px;background-repeat:no-repeat;background-position:10px center;background-size:8px 8px;background-image:radial-gradient(circle,var(--muted) 60%,transparent 62%)}select.availability.online{background-image:radial-gradient(circle,#12b76a 60%,transparent 62%)}select.availability.away{background-image:radial-gradient(circle,#f79009 60%,transparent 62%)}.who{display:inline-flex;align-items:center;gap:8px;font-size:.85rem}.who-text{display:grid;line-height:1.15}.who-text small{color:var(--muted)}.push{display:inline-flex;align-items:center;gap:8px;flex-wrap:wrap}.push-note{font-size:.8rem;color:var(--muted);max-width:320px}.dot{width:10px;height:10px;border-radius:50%;background:var(--danger)}.dot.on{background:#12b76a;box-shadow:0 0 0 3px #12b76a2e}.ch-icon{display:inline-grid;place-items:center;border-radius:50%;flex:none;box-shadow:0 0 0 1.5px var(--surface)}.ch-code{display:inline-flex;align-items:center;gap:4px;font-size:.7rem;font-weight:800;letter-spacing:.02em;padding:1px 7px 1px 5px;border-radius:999px;border:1px solid color-mix(in srgb,var(--ch) 45%,var(--border));background:color-mix(in srgb,var(--ch) 10%,var(--surface));color:var(--text);white-space:nowrap;vertical-align:1px}.ch-dot{width:7px;height:7px;border-radius:50%;background:var(--ch)}.avatar{position:relative;flex:none;display:inline-grid;place-items:center;border-radius:50%;background:var(--grad);color:#fff;font-weight:800;letter-spacing:.02em}.avatar-ch{position:absolute;right:-3px;bottom:-3px;display:inline-flex}.att{display:inline-flex;align-items:center;gap:4px;font-size:.7rem;font-weight:700;padding:1px 8px;border-radius:999px;white-space:nowrap;background:var(--surface-2);color:var(--muted);border:1px solid var(--border)}.att:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.att-in_attention{background:var(--ok-bg);color:var(--ok);border-color:transparent}.att-waiting_agent{background:var(--warn-bg);color:var(--warn);border-color:transparent}.att-unassigned{background:var(--danger-bg);color:var(--danger);border-color:transparent}.att-waiting_customer{background:var(--accent-soft);color:var(--accent);border-color:transparent}.app{flex:1;min-height:0;display:grid;grid-template-columns:360px 1fr 320px}.app.panel-hidden{grid-template-columns:360px 1fr}.list{background:var(--surface);border-right:1px solid var(--border);overflow-y:auto}.list-head{position:sticky;top:0;z-index:2;display:grid;gap:8px;padding:12px;background:var(--surface);border-bottom:1px solid var(--border)}.search{display:flex;align-items:center;gap:6px;border:1px solid var(--border);border-radius:10px;padding:0 10px;background:var(--surface-2);color:var(--muted)}.search input{border:0;background:none;padding:8px 0;color:var(--text)}.search input:focus-visible{outline:none}.search:focus-within{outline:2px solid var(--accent);outline-offset:1px}.filters{display:flex;gap:4px;flex-wrap:wrap}.filters button{border-radius:999px;padding:4px 12px;font-size:.85rem;display:inline-flex;align-items:center;gap:6px}.filters .active,.modes .active{background:var(--accent);color:var(--accent-text);border-color:var(--accent);font-weight:700}.tab-count{background:#e5484d;color:#fff;border-radius:999px;font-size:.68rem;font-weight:800;padding:0 6px}.channel-filter{display:none;gap:6px;overflow-x:auto;padding-bottom:2px;scrollbar-width:thin}.channel-filter button{display:inline-flex;align-items:center;gap:5px;border-radius:999px;padding:3px 9px 3px 4px;font-size:.75rem;font-weight:700;white-space:nowrap}.channel-filter button.active{border-color:var(--accent);background:var(--accent-soft)}.shell.nav-collapsed .channel-filter{display:flex}.filter-note{margin:0;font-size:.8rem;color:var(--muted)}.list ul{list-style:none;margin:0;padding:0}.conv{position:relative;width:100%;text-align:left;display:flex;gap:12px;align-items:flex-start;border:0;border-bottom:1px solid var(--border);border-radius:0;padding:12px 14px;background:var(--surface)}.conv:hover{background:var(--surface-2)}.conv.selected{background:var(--accent-soft)}.conv.selected:before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--grad)}.conv-main{display:grid;gap:3px;min-width:0;flex:1}.conv-top,.conv-mid{display:flex;align-items:center;gap:6px;min-width:0}.conv-title{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-time{margin-left:auto;font-size:.74rem;color:var(--muted);white-space:nowrap;font-variant-numeric:tabular-nums}.conv-last{color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1;font-size:.9rem}.conv.unread .conv-title{font-weight:800}.conv.unread .conv-last{color:var(--text);font-weight:700}.conv.unread .conv-time{color:var(--accent);font-weight:700}.unread-badge{flex:none;min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:#e5484d;color:#fff;font-size:.72rem;font-weight:800;display:inline-grid;place-items:center;font-variant-numeric:tabular-nums}.conv-meta{display:flex;gap:6px;font-size:.78rem;flex-wrap:wrap;align-items:center}.conv-owner{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:140px}.queue{color:var(--danger);font-weight:600}.esc{color:var(--danger);font-style:normal;font-size:.72rem;font-weight:700}.badge{font-size:.7rem;font-weight:700;padding:2px 6px;border-radius:6px;align-self:start;color:#fff}.badge.whatsapp{background:#128c4a}.badge.telegram{background:#1f7ab8}.badge.messenger{background:#5b4fd6}.badge.instagram{background:#c13584}.badge.web{background:#475569}.badge.email{background:#9a3412}.chat{display:flex;min-width:0;min-height:0;background:var(--bg)}.empty{margin:auto}.empty-state{display:grid;justify-items:center;gap:4px;text-align:center;padding:24px;max-width:320px}.empty-state p{margin:0}.conversation{display:flex;flex-direction:column;width:100%;min-height:0}.conv-header{display:flex;align-items:center;gap:10px 12px;padding:10px 16px;background:var(--surface);border-bottom:1px solid var(--border);flex-wrap:wrap}.conv-header select{width:auto}.conv-head-main{display:grid;gap:2px;flex:1;min-width:160px}.conv-head-main strong{font-size:1.05rem}.conv-head-sub{font-size:.8rem;color:var(--muted);display:flex;align-items:center;gap:6px;flex-wrap:wrap}.conv-head-state,.conv-actions{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.icon-btn{display:inline-grid;place-items:center;padding:6px}.icon-btn[aria-pressed=true]{color:var(--accent)}.back,.panel-toggle,.panel-close{display:none}.window{font-size:.72rem;font-weight:700;padding:2px 8px;border-radius:999px}.window.open{background:var(--ok-bg);color:var(--ok)}.window.closed{background:var(--danger-bg);color:var(--danger)}.transfer{margin:8px 16px;padding:12px;display:flex;gap:8px;align-items:end;flex-wrap:wrap}.transfer label{display:grid;gap:4px;flex:1;min-width:180px}.messages{flex:1;overflow-y:auto;padding:16px 20px;display:flex;flex-direction:column;gap:6px}.day-sep,.unread-sep{align-self:stretch;display:flex;align-items:center;gap:10px;margin:8px 0;font-size:.72rem;font-weight:700;color:var(--muted)}.day-sep span{padding:2px 10px;border-radius:999px;background:var(--surface);border:1px solid var(--border);margin:0 auto}.unread-sep{color:#e5484d}.unread-sep:before,.unread-sep:after{content:"";flex:1;height:1px;background:currentColor;opacity:.5}.msg{max-width:min(560px,82%);padding:8px 12px 6px;border-radius:4px 14px 14px;background:var(--inbound);border:1px solid var(--border);box-shadow:var(--shadow-sm)}.msg p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.4}.msg.outbound{align-self:flex-end;background:var(--outbound);border-color:transparent;border-radius:14px 4px 14px 14px}.msg.internal{align-self:center;background:var(--note);border-radius:10px}.msg.blocked{border:1px dashed var(--danger);opacity:.85}.msg-meta{display:flex;justify-content:flex-end;align-items:center;gap:4px;font-size:.68rem;color:var(--muted);margin-top:2px;font-variant-numeric:tabular-nums}.ticks{letter-spacing:-.18em;padding-right:.18em;font-weight:700}.ticks.read{color:#0ea5e9}.delivery-problem{color:var(--danger);font-weight:600}.messages-end{height:1px;flex:none}.tag{font-size:.66rem;font-weight:800;color:var(--muted);text-transform:uppercase;letter-spacing:.05em;margin-right:6px}.banner{margin:0 16px;padding:8px 12px;border-radius:8px}.error.banner{background:var(--danger-bg)}.ok.banner{background:var(--ok-bg);color:var(--ok)}.composer{display:grid;gap:8px;padding:12px 16px;background:var(--surface);border-top:1px solid var(--border)}.modes{display:flex;gap:6px;flex-wrap:wrap}.modes button{border-radius:999px;padding:4px 12px;font-size:.85rem}.panel{background:var(--surface);border-left:1px solid var(--border);overflow-y:auto}.customer{padding:16px}.customer header{display:flex;justify-content:space-between;align-items:center}.customer h3{font-size:.75rem;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);margin:18px 0 6px}.customer dl{display:grid;grid-template-columns:auto 1fr;gap:4px 12px;margin:12px 0 0;font-size:.9rem}.customer dt{color:var(--muted)}.customer dd{margin:0;overflow-wrap:anywhere}.plain{list-style:none;padding:0;margin:0;display:grid;gap:4px;font-size:.9rem}.balance{font-size:1.4rem;font-weight:700;margin:0 0 8px}.balance span{font-size:.8rem;font-weight:600}.balance.overdue span{color:var(--danger)}.balance.current span{color:var(--ok)}button.small{padding:4px 10px;font-size:.85rem}button.link{border:0;background:none;color:var(--accent);padding:0;text-decoration:underline}.page{flex:1;overflow-y:auto;padding:16px;display:grid;gap:16px;align-content:start;max-width:1100px;width:100%;margin:0 auto}.block{padding:16px;min-width:0}.block h2{font-size:1.05rem;margin:0 0 10px;display:flex;align-items:center;gap:8px}.block h3{font-size:.85rem;text-transform:uppercase;color:var(--muted);margin:14px 0 6px}.block-head{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:6px}.block-head h2{margin:0}.block-head input{width:auto}.block-head .spacer{flex:1}.count{font-size:.8rem;background:var(--bg);border:1px solid var(--border);border-radius:999px;padding:0 8px}.rows{list-style:none;margin:0;padding:0;display:grid}.row{width:100%;text-align:left;display:flex;align-items:center;gap:10px;border:0;border-bottom:1px solid var(--border);border-radius:0;padding:10px 4px;background:none}.rows li:last-child .row,.rows li.row:last-child{border-bottom:0}.row-main{display:grid;flex:1;min-width:0}.row-title{font-weight:600}.row-sub{color:var(--muted);font-size:.9rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.row-meta{display:grid;justify-items:end;font-size:.8rem;gap:2px;text-align:right}.row-actions{display:flex;gap:6px;align-items:center;flex-wrap:wrap;justify-content:end;font-size:.85rem}.when{min-width:52px;font-variant-numeric:tabular-nums}.wait{font-weight:600}.wait.late{color:var(--danger)}.day h3{text-transform:none}.day h3:first-letter{text-transform:uppercase}.small-text{font-size:.85rem;margin:0}.form-grid{display:grid;gap:10px;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));align-items:end}.form-grid label{display:grid;gap:4px;font-size:.9rem}.form-grid p{margin:0;grid-column:1 / -1}label.check{display:flex;align-items:center;gap:8px}label.check input{width:auto}.inline{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.inline input{flex:1;min-width:140px}.slots{grid-column:1 / -1;display:flex;flex-wrap:wrap;gap:6px}.slot{font-variant-numeric:tabular-nums}.slot:hover{border-color:var(--accent)}.dup{padding:12px 0;border-bottom:1px solid var(--border)}.dup-pair{display:grid;grid-template-columns:1fr 1fr;gap:8px}.dup-card{display:grid;gap:2px;padding:10px;border:1px solid var(--border);border-radius:8px;font-size:.9rem;min-width:0;overflow-wrap:anywhere}.note-form{display:grid;gap:6px}.customer>button.small{margin-top:6px}.notes li{font-size:.85rem}@media(max-width:1240px){.app,.app.panel-hidden{grid-template-columns:320px 1fr}.panel{position:fixed;inset:0 0 0 auto;width:min(340px,100%);transform:translate(100%);transition:transform .2s;z-index:30;visibility:hidden}.panel.open{transform:none;visibility:visible;box-shadow:-8px 0 24px #0003}.panel-toggle,.panel-close{display:inline-block}.desktop-only{display:none}}@media(max-width:1024px){.sidenav{width:64px}.brand-text,.nav-label,.nav-head,.nav-collapse{display:none}.nav-count{position:absolute;top:2px;right:2px;min-width:16px;height:16px;font-size:.62rem;padding:0 4px}.views button,.nav-channels button{justify-content:center;padding:9px 0}.views button.active:before{left:-10px}}@media(max-width:720px){.shell{flex-direction:column}.sidenav{width:100%;flex-direction:row;align-items:center;padding:6px 10px;gap:6px;overflow:visible}.brand{padding:0}.views{display:flex;gap:2px;overflow-x:auto;flex:1;min-width:0}.views button{width:auto;flex:none;padding:7px 9px}.views button.active:before{display:none}.nav-channels{display:none}.channel-filter{display:flex}.main-area{min-height:0;flex:1}.app,.app.panel-hidden{grid-template-columns:1fr}.who{display:none}.view-title{font-size:1rem}.topbar{padding:8px 12px;gap:8px;min-height:0}.topbar .spacer{display:none}.page{padding:12px 16px}.dup-pair{grid-template-columns:1fr}.row-meta>:not(.wait){display:none}.row-meta{font-size:.75rem}.topbar select{flex:1;min-width:8rem;width:auto}.app.has-selection .list{display:none}.app:not(.has-selection) .chat{display:none}.back{display:inline-block}.conv-header{padding:8px 12px}.conv-head-state .small-text{display:none}.messages{padding:12px}.msg{max-width:88%}}@media(max-width:600px){.stats{grid-column:auto}}.callbar{position:sticky;top:0;z-index:20;display:grid;gap:6px;padding:6px 12px}.call{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:10px 14px;border-radius:10px;background:var(--ok-bg);border:1px solid var(--border);box-shadow:0 2px 8px #00000014}.call.incoming{background:var(--surface);border:2px solid var(--accent);animation:call-pulse 1.6s ease-in-out infinite}.call.error{background:var(--danger-bg);color:var(--danger)}.call .call-icon{font-size:1.2rem}.call .call-phase{font-variant-numeric:tabular-nums}.call button.link{background:none;border:0;padding:0;color:inherit;cursor:pointer;text-align:left}@keyframes call-pulse{50%{box-shadow:0 0 0 4px #0b6bcb4d}}@media(prefers-reduced-motion:reduce){.call.incoming{animation:none}}.call-btn{position:relative;display:inline-flex}.call-ask{position:absolute;top:110%;right:0;z-index:10;display:grid;gap:6px;width:260px;padding:10px;background:var(--surface);border:1px solid var(--border);border-radius:8px;box-shadow:0 4px 14px #0000001f;font-size:.9rem}.meta-connect{display:grid;gap:8px;margin:8px 0 12px}.meta-actions{display:flex;flex-wrap:wrap;gap:8px;align-items:end}button.meta{background:#1877f2;color:#fff;border-color:#1877f2}button.meta:disabled{background:#9db9e8;border-color:#9db9e8}label.inline{display:inline-grid;gap:2px;font-size:.85rem}label.check{display:flex;gap:8px;align-items:center}fieldset.dept-members,fieldset.dept-hours,fieldset.dept-pick{border:1px solid var(--border);border-radius:8px;padding:8px 12px;display:grid;gap:6px;min-width:0}fieldset.dept-members legend,fieldset.dept-hours legend,fieldset.dept-pick legend{font-weight:600;padding:0 4px}.day-row{display:flex;flex-wrap:wrap;align-items:center;gap:8px 12px}.day-row>label.check{min-width:110px}.day-times{display:flex;flex-wrap:wrap;align-items:center;gap:6px}.day-times input[type=time]{width:auto}form.dept-form{display:grid;gap:12px;max-width:760px;margin:8px 0 12px}form.dept-form label:not(.check){display:grid;gap:4px}form.dept-form .day-times{flex-wrap:nowrap}@media(max-width:640px){form.dept-form .day-times{flex-wrap:wrap}}fieldset.dept-members{grid-template-columns:repeat(auto-fill,minmax(220px,1fr))}fieldset.dept-members label.check span{overflow:hidden;text-overflow:ellipsis}.state.warn{background:var(--note);color:var(--text)}.state.error{background:var(--danger-bg);color:var(--danger)}.template-row{align-items:flex-start}.template-detail{display:block;margin-top:8px}.template-text{display:block;white-space:pre-wrap;padding:8px 10px;border-radius:8px;background:var(--outbound);margin-bottom:6px}.findings{margin:4px 0 0;padding-left:18px}.finding{margin:2px 0}.finding.error b{color:var(--danger)}.draft-result{display:flex;flex-direction:column;gap:6px;align-items:flex-start}.wait-min{display:inline-flex;align-items:center;gap:4px;font-size:.85rem;white-space:nowrap}.wait-min input{width:4.5em;min-width:0}.menu-options{display:grid;gap:6px;border:1px solid var(--border, #ddd);border-radius:8px;padding:8px 10px}.menu-option{display:grid;grid-template-columns:auto minmax(0,14em) 1fr;gap:8px;align-items:center}@media(max-width:560px){.menu-option{grid-template-columns:auto 1fr}.menu-option .muted{grid-column:2}}.menu-form{display:grid;gap:10px;max-width:640px;margin:8px 0 12px}.menu-form label:not(.check){display:grid;gap:4px}.zone-tag{margin-left:.5rem;padding:1px 6px;border-radius:999px;background:color-mix(in srgb,var(--accent) 14%,transparent);color:var(--accent)}.performance{max-width:1300px}.kpis{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:8px;margin:6px 0 14px}.kpi{display:grid;gap:2px;padding:10px 12px;border:1px solid var(--border);border-radius:10px;background:var(--bg)}.kpi-value{font-size:1.25rem;font-weight:700;font-variant-numeric:tabular-nums}.kpi-label{font-size:.75rem;color:var(--muted)}.table-wrap{overflow-x:auto}table.metrics{width:100%;border-collapse:collapse;font-size:.85rem;font-variant-numeric:tabular-nums}table.metrics th,table.metrics td{padding:8px 10px;border-bottom:1px solid var(--border);text-align:right;white-space:nowrap}table.metrics thead th{font-size:.75rem;color:var(--muted);font-weight:600;cursor:help}table.metrics th[scope=row],table.metrics thead th:first-child{text-align:left;position:sticky;left:0;background:var(--surface)}table.metrics tr.ai th[scope=row]{color:var(--accent)}table.metrics tr.queue,table.metrics tr.phone{color:var(--muted)}.row.selected{background:var(--outbound)}.segbar{display:flex;height:14px;border-radius:7px;overflow:hidden;gap:2px;margin:4px 0 12px}.seg{display:block;min-width:4px}.seg.agent,.seg-dot.agent{background:var(--accent)}.seg.ai,.seg-dot.ai{background:#8b5cf6}.seg.queue,.seg-dot.queue{background:var(--muted);opacity:.5}.segments{list-style:none;margin:0;padding:0;display:grid;gap:8px}.segments li{display:flex;gap:10px;align-items:flex-start}.seg-dot{width:10px;height:10px;border-radius:50%;margin-top:5px;flex:none}.small-print{font-size:.8rem;margin:0}.performance .block-head select{width:auto}.row.has-form{flex-wrap:wrap}.row.has-form>.form-grid{flex-basis:100%}.team-row{flex-wrap:wrap}.team-row .row-main{min-width:14rem}.billing-card{--nb: #0078ae;--nb-soft: #e6f4fa;--nb-grad: linear-gradient(90deg, #00a9e6, #9fcb6b);--tile: #f6f9fb;--ring: rgba(0, 120, 174, .25);position:relative;overflow:hidden;margin-top:14px;padding:18px 14px 14px;display:grid;gap:12px;background:var(--surface);border:1px solid var(--border);border-radius:16px;box-shadow:0 1px 2px #1018280a,0 4px 16px #1018280f}@media(prefers-color-scheme:dark){.billing-card{--nb: #38c3f4;--nb-soft: #0f2f3f;--tile: #202734;--ring: rgba(56, 195, 244, .3);box-shadow:none}}.billing-card:before{content:"";position:absolute;inset:0 0 auto;height:4px;background:var(--nb-grad)}.bc-title{margin:0;font-size:.72rem;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}.bc-head{display:flex;gap:12px;align-items:center}.bc-avatar{flex:none;width:44px;height:44px;border-radius:50%;display:grid;place-items:center;font-weight:800;font-size:.95rem;color:#fff;background:var(--nb-grad)}.bc-who{min-width:0;display:grid;gap:2px}.bc-who strong{font-size:1.02rem;line-height:1.2}.bc-sub{font-size:.82rem;color:var(--muted)}.bc-chip{margin-left:6px;font-size:.68rem;font-weight:700;padding:2px 8px;border-radius:999px;background:var(--ok-bg);color:var(--ok);vertical-align:1px}.bc-chip.suspendido,.bc-chip.cortado{background:var(--danger-bg);color:var(--danger)}.bc-tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(118px,1fr));gap:8px}.bc-tile{display:grid;gap:3px;align-content:start;padding:10px 12px;border-radius:12px;background:var(--tile);font-size:.8rem;min-width:0}.bc-label{font-size:.68rem;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--muted)}.bc-balance strong{font-size:1.3rem;letter-spacing:-.01em;font-variant-numeric:tabular-nums}.bc-pill{justify-self:start;font-size:.72rem;font-weight:600;padding:2px 8px;border-radius:999px}.bc-pill.due{background:var(--danger-bg);color:var(--danger)}.bc-pill.ok{background:var(--ok-bg);color:var(--ok)}.bc-onu strong{display:flex;align-items:center;gap:6px;font-size:.9rem}.bc-signal{font-variant-numeric:tabular-nums}.bc-serial{color:var(--muted);font-size:.74rem;overflow-wrap:anywhere}.bc-dot{width:8px;height:8px;border-radius:50%;flex:none;background:var(--muted)}.bc-onu.online .bc-dot{background:#12b76a;box-shadow:0 0 0 3px #12b76a33}.bc-onu.los .bc-dot,.bc-onu.offline .bc-dot{background:var(--danger);box-shadow:0 0 0 3px #f0443833}.bc-onu.power_off .bc-dot{background:var(--warn)}.bc-onu.los,.bc-onu.offline{background:var(--danger-bg)}.bc-alert{margin:0;padding:8px 10px;border-radius:10px;font-size:.82rem;font-weight:600;background:var(--danger-bg);color:var(--danger)}.bc-invoices{display:grid}.bc-invoices li{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:8px 2px;font-size:.84rem;border-top:1px solid var(--border)}.bc-invoices li:first-child{border-top:0}.bc-inv{display:grid;gap:1px;font-weight:600}.bc-due{font-size:.74rem;font-weight:400;color:var(--muted)}.bc-due.late{color:var(--danger);font-weight:600}.bc-amount{font-weight:600;font-variant-numeric:tabular-nums}.bc-others{font-size:.82rem;margin:0;color:var(--muted)}.bc-others .link{margin-right:6px}.bc-done{margin:0;padding:8px 10px;border-radius:10px;font-size:.84rem;background:var(--ok-bg);color:var(--ok)}.bc-actions{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px}.bc-action{display:flex;align-items:center;gap:6px;min-height:40px;padding:7px 8px;line-height:1.15;border-radius:10px;font-size:.82rem;font-weight:600;text-align:left;background:var(--surface);border:1px solid var(--border);transition:background .15s,border-color .15s,color .15s}.bc-action .bc-icon{flex:none;color:var(--nb)}.bc-action:hover{border-color:var(--nb);background:var(--nb-soft)}.bc-action.active{background:var(--nb);border-color:var(--nb);color:#fff}.bc-action.active .bc-icon{color:currentColor}.bc-action:focus-visible,.bc-form :is(input,select,textarea,button):focus-visible{outline:none;box-shadow:0 0 0 3px var(--ring)}.bc-console{display:inline-flex;align-items:center;gap:6px;justify-self:start;font-size:.82rem;font-weight:600;color:var(--nb);text-decoration:none}.bc-console .bc-icon{width:14px;height:14px}.bc-form{display:grid;gap:10px;padding:12px;border-radius:12px;background:var(--tile);font-size:.86rem}.bc-form label{display:grid;gap:4px;font-size:.78rem;font-weight:600;color:var(--muted)}.bc-form :is(input,select,textarea){font-size:.9rem;color:var(--text);font-weight:400;border-radius:10px}.bc-row{display:grid;grid-template-columns:1fr 1fr;gap:8px}.bc-form p{margin:0;font-size:.78rem}.bc-warn{color:var(--warn);background:var(--warn-bg);padding:8px 10px;border-radius:10px}.bc-submit{min-height:40px;border-radius:10px;background:var(--nb);border-color:var(--nb);color:#fff}@media(prefers-color-scheme:dark){.bc-submit,.bc-action.active{color:#0b1824}}a.button{display:inline-block;border:1px solid var(--border);border-radius:8px;padding:4px 10px;font-size:.85rem;color:var(--text);text-decoration:none;background:var(--surface)}.form-actions{display:flex;gap:8px;flex-wrap:wrap}.identity-form{flex-basis:100%;padding:10px 0 4px}.identity-form input[type=color]{height:38px;padding:2px 4px;cursor:pointer}.identity-preview{display:inline-flex;align-items:center;gap:8px;font-size:.9rem}.composer-row{display:flex;align-items:flex-end;gap:8px}.composer-row textarea{flex:1;resize:none;min-height:42px;max-height:200px;line-height:1.4;border-radius:12px;padding:10px 12px}.composer-tools{position:relative;display:flex;gap:2px;padding-bottom:4px}.composer-tools .icon-btn{font-size:1.15rem;line-height:1;border-radius:50%;width:36px;height:36px}.send-btn{min-height:42px;border-radius:12px;padding:0 18px}.send-btn[aria-busy=true]{opacity:.75;cursor:progress}.emoji-picker{position:absolute;bottom:calc(100% + 8px);left:0;z-index:40;width:min(320px,calc(100vw - 32px));padding:10px;display:grid;gap:8px;box-shadow:var(--shadow-md)}.emoji-tabs{display:flex;gap:2px;border-bottom:1px solid var(--border);padding-bottom:6px}.emoji-tabs button{border:0;background:none;padding:4px 6px;font-size:1.05rem;border-radius:8px}.emoji-tabs button.active{background:var(--accent-soft)}.emoji-grid{display:grid;grid-template-columns:repeat(8,1fr);gap:2px;max-height:220px;overflow-y:auto}.emoji-grid button{border:0;background:none;padding:4px 0;font-size:1.3rem;line-height:1.2;border-radius:8px}.emoji-grid button:hover,.emoji-grid button:focus-visible{background:var(--accent-soft)}.emoji-grid p{grid-column:1 / -1;margin:6px 0}@media(prefers-reduced-motion:no-preference){.emoji-picker{animation:pop-in .12s ease-out}}@keyframes pop-in{0%{opacity:0;transform:translateY(4px)}}.conversation{position:relative}.drop-overlay{position:absolute;top:8px;right:8px;bottom:8px;left:8px;z-index:5;display:grid;place-items:center;border:2px dashed var(--accent);border-radius:14px;background:color-mix(in srgb,var(--accent-soft) 88%,transparent);color:var(--accent);font-weight:800;pointer-events:none}.file{display:block;margin:2px 0 6px}.file-image img{display:block;max-width:min(320px,100%);max-height:320px;border-radius:10px;object-fit:cover;background:var(--surface-2)}.file-audio{width:min(300px,100%);height:40px}.file-video{max-width:min(360px,100%);max-height:320px;border-radius:10px;background:#000}.file-doc,.file-pending{display:flex;align-items:center;gap:10px;padding:8px 10px;border:1px solid var(--border);border-radius:10px;background:var(--surface-2);min-width:0}.file-doc-icon{flex:none;display:grid;place-items:center;width:40px;height:40px;border-radius:8px;background:var(--accent-soft);color:var(--accent);font-size:.7rem;font-weight:800;letter-spacing:.03em}.file-doc-name{display:grid;gap:2px;min-width:0;flex:1;font-size:.85rem}.file-doc-name strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-weight:700}.file-doc-name .muted{font-size:.75rem}.file-doc-name progress{width:100%;height:6px;accent-color:var(--accent)}.file-thumb{flex:none;width:40px;height:40px;border-radius:8px;object-fit:cover}.file-pending.error{border-color:var(--danger);background:var(--danger-bg)}.file-pending.ready{border-color:var(--accent)}.file-pending .error-text{color:var(--danger);font-size:.78rem;font-weight:600}.file-missing{font-size:.8rem;color:var(--danger);font-style:italic}.composer-hint{margin:0}@media(prefers-reduced-motion:no-preference){.file-pending{transition:border-color .2s ease}}.sla{display:inline-flex;align-items:center;gap:3px;font-size:.7rem;font-weight:700;padding:1px 7px;border-radius:999px;white-space:nowrap;background:var(--surface-2);color:var(--muted);border:1px solid var(--border);font-variant-numeric:tabular-nums}.sla-warn{background:var(--warn-bg);color:var(--warn);border-color:transparent}.sla-alert{background:var(--warn-bg);color:var(--warn);border-color:var(--warn)}.sla-overdue{background:var(--danger-bg);color:var(--danger);border-color:var(--danger)}@media(prefers-reduced-motion:no-preference){.sla-alert{animation:sla-pulse 2s ease-in-out infinite}}@keyframes sla-pulse{50%{box-shadow:0 0 0 3px var(--warn-bg)}}.subtabs{margin:0 0 12px}.kpi-link{cursor:pointer;text-align:left;font:inherit;color:inherit}.kpi-link:hover{border-color:var(--accent)}.kpi.danger .kpi-value{color:var(--danger)}.kpi.warn .kpi-value{color:var(--warn)}.code-name{display:inline-flex;align-items:center;gap:6px;white-space:nowrap}.hour-chart{margin:8px 0 16px}.hour-chart figcaption{display:flex;gap:12px;align-items:baseline;margin-bottom:6px}.bars{display:grid;grid-template-columns:repeat(24,minmax(0,1fr));gap:2px;height:160px;align-items:end;border-bottom:1px solid var(--border);padding-top:22px}.bar-col{position:relative;height:100%;display:flex;flex-direction:column;justify-content:flex-end;align-items:stretch;padding:0;border:0;background:none;border-radius:0;cursor:pointer;min-width:0}.bar-col:disabled{cursor:default}.bar{display:block;background:var(--accent);border-radius:4px 4px 0 0;min-height:0}.bar-col:not(:disabled):hover .bar,.bar-col:focus-visible .bar{background:var(--text)}.bar-x{position:absolute;bottom:-18px;left:0;right:0;font-size:.7rem;color:var(--muted);text-align:center}.bar-tip{display:none;position:absolute;bottom:calc(100% + 4px);left:50%;transform:translate(-50%);white-space:nowrap;background:var(--text);color:var(--surface);font-size:.72rem;padding:2px 6px;border-radius:4px;z-index:2;pointer-events:none}.bar-col:hover .bar-tip,.bar-col:focus-visible .bar-tip{display:block}.hour-chart .bars+*{margin-top:22px}.metrics td .link{padding:0}.metrics td.cell-danger{color:var(--danger);font-weight:700}.metrics td.cell-warn{color:var(--warn);font-weight:700}.avail{display:inline-flex;align-items:center;gap:5px;white-space:nowrap}.avail:before{content:"";width:8px;height:8px;border-radius:50%;background:var(--muted)}.avail-online:before{background:var(--ok)}.avail-away:before{background:var(--warn)}.top-hours{margin:4px 0 8px}.top-hours ol{list-style:none;margin:0;padding:0;display:grid;gap:4px}.top-row{width:100%;display:grid;grid-template-columns:28px 110px minmax(80px,1fr) auto auto;align-items:center;gap:10px;padding:6px 8px;border:1px solid var(--border);border-radius:8px;background:var(--surface);text-align:left;font:inherit;color:inherit;cursor:pointer}.top-row:hover{border-color:var(--accent)}.top-rank{width:24px;height:24px;border-radius:50%;display:grid;place-items:center;background:var(--accent-soft);color:var(--accent);font-weight:800;font-size:.8rem}.top-hour{font-weight:700;font-variant-numeric:tabular-nums}.top-track{height:8px;background:var(--surface-2);border-radius:4px;overflow:hidden}.top-fill{display:block;height:100%;background:var(--accent);border-radius:4px}.top-count,.top-ab{white-space:nowrap;font-size:.85rem;font-variant-numeric:tabular-nums}.top-ab{color:var(--muted)}.top-ab.has{color:var(--danger);font-weight:700}@media(max-width:640px){.top-row{grid-template-columns:28px 1fr auto}.top-track{grid-column:2 / -1;grid-row:2}.top-ab{grid-column:2 / -1;grid-row:3}}.inbox-dash{flex:1;min-height:0;display:flex;flex-direction:column}.inbox-dash>.app{flex:1;min-height:0}.ov-strip{display:grid;grid-template-columns:repeat(5,minmax(0,1fr)) minmax(250px,1.4fr);gap:8px;padding:8px 12px}.ov-card{display:flex;align-items:center;gap:10px;padding:8px 10px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);min-width:0}.ov-card-body{display:grid;gap:1px;min-width:0}.ov-icon{flex:none;width:36px;height:36px;border-radius:50%;display:grid;place-items:center}.ov-icon.blue{background:var(--accent-soft);color:var(--accent)}.ov-icon.orange{background:var(--warn-bg);color:var(--warn)}.ov-icon.red{background:var(--danger-bg);color:var(--danger)}.ov-icon.green{background:var(--ok-bg);color:var(--ok)}.ov-label{font-size:.72rem;line-height:1.2;color:var(--muted);overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.ov-line{display:flex;align-items:baseline;gap:6px;flex-wrap:wrap}.ov-value{font:800 1.3rem/1.15 Nunito,Nunito Sans,sans-serif;font-variant-numeric:tabular-nums}.trend{font-size:.72rem;font-weight:700;white-space:nowrap;font-variant-numeric:tabular-nums}.trend.good{color:var(--ok)}.trend.bad{color:var(--danger)}.trend.neutral{color:var(--text)}.trend.flat{color:var(--muted);font-weight:600}.trend-vs{color:var(--muted);font-weight:400}.ov-chart-card{align-items:stretch;justify-content:space-between}.ov-hours{flex:1;display:grid;gap:3px;min-width:0}.ov-hours-bars{display:flex;align-items:flex-end;gap:2px;height:30px}.ov-hbar{flex:1;height:100%;display:flex;align-items:flex-end}.ov-hbar>span{display:block;width:100%;background:var(--accent);border-radius:3px 3px 0 0}.ov-hbar:hover>span{filter:brightness(1.15)}.ov-hours-axis{display:flex;justify-content:space-between;font-size:.62rem;color:var(--muted);font-variant-numeric:tabular-nums}.ov-tools{display:grid;gap:2px;align-content:start;flex:none;width:92px}.ov-vs{font-size:.66rem;color:var(--muted)}.ov-tools select{padding:4px 6px;font-size:.8rem}.ov-toggle{font-size:.74rem;padding:2px 0}.ov-error{margin:0 12px}.ov-panels{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;padding:8px 12px}.ov-panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);padding:8px 10px;min-width:0;overflow:hidden;display:flex;flex-direction:column}.ov-panel h3{margin:0 0 6px;font-size:.84rem}.ov-rank{list-style:none;margin:0;padding:0;display:grid;gap:4px;font-size:.78rem}.ov-rank li{display:flex;align-items:center;gap:8px;min-width:0}.ov-pos{flex:none;width:18px;height:18px;border-radius:50%;background:var(--surface-2);border:1px solid var(--border);font-size:.66rem;display:grid;place-items:center;color:var(--muted)}.ov-name{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ov-rank.ov-bars .ov-name{flex:0 1 38%}.ov-num{font-variant-numeric:tabular-nums;min-width:2.5em;text-align:right}.ov-meter{flex:1;height:6px;background:var(--surface-2);border-radius:4px;overflow:hidden;min-width:30px}.ov-meter>span{display:block;height:100%;background:var(--accent);border-radius:4px}.ov-meter.ok>span{background:var(--ok)}.ov-meter.warn>span{background:var(--warn)}.ov-meter.danger>span{background:var(--danger)}.ov-rank .avatar{flex:none}.ov-note{margin:auto 0 0;padding-top:6px;font-size:.7rem;color:var(--muted)}.ov-empty{margin:4px 0;font-size:.8rem;color:var(--muted)}.ov-donut{display:flex;align-items:center;gap:10px;min-width:0}.ov-donut svg{flex:none}.ov-donut-total{font:800 17px Nunito,sans-serif;fill:var(--text)}.ov-donut-sub{font-size:7px;fill:var(--muted)}.ov-legend{list-style:none;margin:0;padding:0;display:grid;gap:4px;font-size:.76rem;min-width:0;flex:1}.ov-legend li{display:flex;align-items:center;gap:6px}.ov-dot{flex:none;width:9px;height:9px;border-radius:50%}.ov-legend-name{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ov-legend-pct{font-variant-numeric:tabular-nums;color:var(--muted)}.ov-section{display:grid;gap:0;margin:0 -12px}@media(max-width:1400px){.ov-strip,.ov-panels{grid-template-columns:repeat(3,minmax(0,1fr))}.inbox-dash .ov-strip{grid-template-columns:repeat(5,minmax(0,1fr)) minmax(210px,1.3fr)}.inbox-dash .ov-panels{grid-template-columns:repeat(5,minmax(0,1fr))}.inbox-dash .ov-icon{width:32px;height:32px}.ov-donut svg{width:80px;height:80px}.ov-donut{gap:6px}}@media(max-width:1100px){.inbox-dash .ov-panels{display:none}}@media(max-width:760px){.inbox-dash .ov-strip,.inbox-dash .ov-error{display:none}.ov-strip{grid-template-columns:repeat(2,minmax(0,1fr))}.ov-chart-card{grid-column:1 / -1}.ov-panels{grid-template-columns:1fr}.ov-section{margin:0}}fieldset.dept-pick{grid-column:span 2;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));margin:0}@media(max-width:760px){fieldset.dept-pick{grid-column:auto}}button.danger{color:var(--danger);border-color:color-mix(in srgb,var(--danger) 40%,var(--border))}.team-row .row-edit,.team-row .row-confirm{flex-basis:100%;margin-top:8px}.row-confirm{display:flex;flex-wrap:wrap;align-items:center;gap:8px;padding:8px 10px;border-radius:8px;background:var(--danger-bg);font-size:.88rem}.assign-banner{display:flex;flex-wrap:wrap;align-items:center;gap:10px;padding:8px 14px;background:var(--warn-bg);color:var(--text);border-bottom:1px solid var(--border);font-size:.9rem}.assign-banner span{flex:1;min-width:12rem}