:root{--bg: #f3f6f9;--surface: #ffffff;--surface-2: #f7f9fb;--text: #142231;--muted: #5c6b7c;--border: #e1e7ee;--accent: #c93f22;--accent-text: #ffffff;--accent-soft: #fdeee9;--danger: #b42318;--danger-bg: #fdecea;--ok: #067647;--ok-bg: #e7f6ec;--inbound: #ffffff;--outbound: #e8eef6;--note: #fff6db;--warn: #b54708;--warn-bg: #fef0c7;--nav-bg: #0c203b;--nav-text: #e6edf6;--nav-muted: #a7b6cb;--nav-active: rgba(240,138,110,.22);--nav-mark: #f08a6e;--grad: linear-gradient(135deg, #00a9e6, #9fcb6b);--shadow-sm: 0 1px 2px rgba(16,24,40,.06);--shadow-md: 0 4px 14px rgba(16,24,40,.08);--radius: 10px;font-family:Outfit,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;color:var(--text);background:var(--bg)}@media(prefers-color-scheme:dark){:root{--bg: #0d1620;--surface: #142130;--surface-2: #182739;--text: #e6edf4;--muted: #93a4b6;--border: #23364a;--accent: #f08a6e;--accent-text: #0c203b;--accent-soft: #3a2019;--danger: #ff8a80;--danger-bg: #3a1c1a;--ok: #6ce9a6;--ok-bg: #12301f;--inbound: #1b2b3d;--outbound: #1d3352;--note: #3b3420;--warn: #fdb022;--warn-bg: #3a2a10;--nav-bg: #0a1a30;--shadow-sm: none;--shadow-md: 0 4px 14px rgba(0,0,0,.35)}}*{box-sizing:border-box}body{margin:0;background:var(--bg)}h1,h2,h3,.brand-text strong{font-family:Outfit,system-ui,sans-serif}button,select,input,textarea{font:inherit;color:inherit}button{background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:6px 12px;cursor:pointer;transition:background-color .15s,border-color .15s,box-shadow .15s}button:hover:not(:disabled){border-color:color-mix(in srgb,var(--accent) 45%,var(--border))}button:focus-visible,select:focus-visible,input:focus-visible,textarea:focus-visible{outline:2px solid var(--accent);outline-offset:2px}button.primary{background:var(--accent);color:var(--accent-text);border-color:var(--accent);font-weight:700}button.primary:hover:not(:disabled){filter:brightness(1.07)}button:disabled{opacity:.5;cursor:not-allowed}select,input,textarea{background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:8px;width:100%}.muted{color:var(--muted)}.pad{padding:16px}.error{color:var(--danger)}.card{background:var(--surface);border:1px solid var(--border);border-radius:12px;box-shadow:var(--shadow-sm)}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;border:0}.auth{--core-navy: #0c203b;--core-navy-2: #16325a;--core-coral: #c93f22;--core-coral-hover: #b13519;--core-coral-soft: #f08a6e;--core-field: #eef1f5;--core-side: #f7f8fa;min-height:100dvh;display:grid;grid-template-columns:minmax(0,1.15fr) minmax(0,1fr);font-family:Outfit,Outfit,system-ui,sans-serif}.auth h1,.auth h2{font-family:Outfit,Outfit,system-ui,sans-serif}.auth-hero{position:relative;overflow:hidden;color:#fff;display:flex;align-items:center;padding:48px clamp(24px,6vw,80px);background:linear-gradient(160deg,var(--core-navy) 0%,var(--core-navy-2) 100%)}.auth-hero:after{content:"";position:absolute;width:560px;height:560px;right:-170px;bottom:-260px;border-radius:50%;border:96px solid rgba(255,255,255,.045);pointer-events:none}.auth-hero-inner{position:relative;z-index:1;max-width:560px;display:grid;gap:20px}.auth-badge{display:inline-flex;align-items:center;gap:12px;justify-self:start;background:#fff;color:#0b1e2d;border-radius:16px;padding:16px 26px;margin-bottom:20px}.auth-badge strong{display:block;font-size:1.45rem;font-weight:700;color:#0078ae;line-height:1.1}.auth-badge small{display:block;font-size:.64rem;letter-spacing:.14em;text-transform:uppercase;color:#5e8f2c;font-weight:600}.auth-title{margin:0;font-size:clamp(2rem,1.1rem + 2.6vw,3rem);line-height:1.08;font-weight:700;letter-spacing:-.02em}.auth-title em{display:block;font-style:normal;color:var(--core-coral-soft)}.auth-lead{margin:0;font-size:1.1rem;line-height:1.6;color:#ffffffdb;max-width:34em}.auth-rule{width:68px;height:3px;border:0;margin:12px 0;background:var(--core-coral);border-radius:2px}.auth-points{list-style:none;margin:0;padding:0;display:grid;gap:18px;font-size:1.05rem}.auth-points li{display:flex;align-items:center;gap:14px;color:#ffffffeb}.auth-points svg{flex:none;color:#ffffffd9}.auth-side{background:var(--core-side);display:flex;flex-direction:column;align-items:center;justify-content:center;gap:20px;padding:32px clamp(16px,4vw,48px)}.auth .login-card{width:100%;max-width:440px;padding:40px;display:grid;gap:14px;border-radius:22px;border:1px solid #e6eaef;box-shadow:0 12px 40px #0c203b14;color:#111318;background:#fff}.auth .login-card h2{margin:0;font-size:1.85rem;font-weight:700;letter-spacing:-.01em}.auth .login-card>.muted{margin:-6px 0 6px;color:#5a6472;font-size:1rem}.auth .login-card label{display:grid;gap:8px;font-size:.95rem;font-weight:500}.auth .login-card input{background:var(--core-field);border:1px solid transparent;border-radius:12px;padding:14px 18px;font-size:1rem;color:#111318}.auth .login-card input::placeholder{color:#9aa3ae}.auth .login-card input:focus{outline:none;border-color:var(--core-coral);background:#fff;box-shadow:0 0 0 3px #c93f2224}.auth-pass{position:relative;display:block}.auth-pass input{padding-right:52px!important}.auth-pass button{position:absolute;right:8px;top:50%;transform:translateY(-50%);background:none;border:0;padding:8px;color:#5a6472;display:grid;place-items:center;border-radius:8px}.auth-pass button:hover{color:#111318}.auth .login-card button.link{color:var(--core-coral);font-weight:600;text-decoration:none}.auth .login-card button.link:hover{text-decoration:underline}.auth-forgot{justify-self:end;margin-top:-4px;font-size:.9rem}.auth .login-card button.primary{background:var(--core-coral);border-color:var(--core-coral);color:#fff;font-weight:600;font-size:1.08rem;padding:16px;border-radius:12px;margin-top:8px}.auth .login-card button.primary:hover:not(:disabled){background:var(--core-coral-hover);filter:none}.auth .login-card button:focus-visible{outline:2px solid var(--core-coral);outline-offset:2px}.auth .login-card input:focus-visible{outline:none}.auth .login-card .error{color:#b3261e;margin:0}.auth-foot{text-align:center;font-size:.9rem;color:#3c4653;display:grid;gap:10px}.auth-foot p{margin:0}.auth-foot a{color:var(--core-coral);font-weight:600;text-decoration:none}.auth-foot a:hover{text-decoration:underline}.auth-foot .quiet,.auth-foot a.quiet{color:#3c4653;font-weight:400;font-size:.82rem}@media(prefers-color-scheme:dark){.auth{--core-side: #0d1620;--core-field: #1a2733}.auth .login-card{background:#131e29;border-color:#263544;color:#e7eef2;box-shadow:none}.auth .login-card>.muted,.auth-pass button{color:#a9b7c2}.auth .login-card input{color:#e7eef2}.auth .login-card input:focus{background:#0d1620}.auth .login-card button.link,.auth-foot a{color:#f08a6e}.auth .login-card .error{color:#f07068}.auth-foot,.auth-foot .quiet,.auth-foot a.quiet{color:#a9b7c2}}@media(max-width:900px){.auth{grid-template-columns:1fr}.auth-hero{padding:24px 16px 28px}.auth-hero:after{width:320px;height:320px;right:-140px;bottom:-180px;border-width:60px}.auth-hero-inner{gap:12px}.auth-badge{padding:10px 16px;margin-bottom:4px}.auth-title{font-size:1.7rem}.auth-lead,.auth-rule,.auth-points{display:none}.auth-side{justify-content:flex-start;padding:20px 16px 32px}.auth .login-card{padding:24px 20px;border-radius:18px}}.shell{height:100vh;height:100dvh;display:flex}.sidenav{width:clamp(252px,16rem,20vw);flex:none;display:flex;flex-direction:column;gap:4px;background:var(--nav-bg);color:var(--nav-text);padding:14px 10px;overflow-y:auto;transition:width .18s ease;font-size:1rem;scrollbar-width:auto;scrollbar-color:rgba(255,255,255,.45) rgba(255,255,255,.08);scrollbar-gutter:stable}.sidenav::-webkit-scrollbar{width:12px}.sidenav::-webkit-scrollbar-track{background:#ffffff14;border-radius:8px}.sidenav::-webkit-scrollbar-thumb{background:#ffffff73;border-radius:8px;border:2px solid var(--nav-bg);min-height:48px}.sidenav::-webkit-scrollbar-thumb:hover{background:#ffffffb3}.brand{display:flex;align-items:center;gap:10px;padding:2px 6px 14px}.brand-text{display:grid;line-height:1.1;min-width:0}.brand-text strong{font-size:1.15rem;font-weight:800;color:#fff;letter-spacing:-.01em}.brand-text small{font-size:.66rem;letter-spacing:.12em;text-transform:uppercase;color:#9fcb6b;font-weight:700}.neo-logo{flex:none;display:block}.views{display:grid;gap:2px}.views button,.nav-channels button{display:flex;align-items:center;gap:10px;width:100%;text-align:left;background:none;border:0;border-radius:8px;padding:10px 12px;min-height:42px;font-size:.98rem;font-weight:500;color:var(--nav-text);white-space:nowrap;position:relative}.views button svg,.nav-channels button svg{width:20px;height:20px;flex:none}.views button:hover,.nav-channels button:hover{background:#ffffff1a;color:#fff}.views button.active,.nav-channels button.active{background:var(--nav-active);color:#fff;font-weight:700;box-shadow:inset 3px 0 0 var(--nav-mark)}.views button.active:before{content:"";position:absolute;left:-10px;top:8px;bottom:8px;width:3px;border-radius:0 3px 3px 0;background:var(--grad)}.nav-label{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;display:flex;align-items:baseline;gap:6px}.nav-label small{color:var(--nav-muted);font-size:.78rem;font-weight:600}.nav-count{min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:#e5484d;color:#fff;font-size:.72rem;font-weight:800;display:inline-grid;place-items:center;font-variant-numeric:tabular-nums}.nav-channels{display:grid;gap:2px;margin-top:14px;padding-top:12px;border-top:1px solid rgba(255,255,255,.08)}.nav-head{font-size:.76rem;letter-spacing:.12em;text-transform:uppercase;color:var(--nav-muted);margin:0 10px 6px;font-weight:700}.nav-collapse{margin-top:auto;align-self:flex-start;background:none;border:0;color:var(--nav-muted);padding:6px 10px}.nav-collapse:hover{color:#fff}.shell.nav-collapsed .sidenav{width:68px;scrollbar-width:thin;scrollbar-gutter:auto}.shell.nav-collapsed .sidenav::-webkit-scrollbar{width:6px}.shell.nav-collapsed .brand-text,.shell.nav-collapsed .nav-label,.shell.nav-collapsed .nav-head{display:none}.shell.nav-collapsed .nav-count{position:absolute;top:2px;right:2px;min-width:16px;height:16px;font-size:.62rem;padding:0 4px}.shell.nav-collapsed .views button,.shell.nav-collapsed .nav-channels button{justify-content:center;padding:9px 0}.main-area{flex:1;min-width:0;display:flex;flex-direction:column}.topbar{display:flex;flex-wrap:wrap;align-items:center;gap:10px;padding:8px 18px;background:var(--surface);border-bottom:1px solid var(--border);min-height:56px}.view-title{margin:0;font-size:1.12rem;font-weight:800}.topbar select{width:auto}.topbar .spacer{flex:1}select.availability{padding-left:26px;background-repeat:no-repeat;background-position:10px center;background-size:8px 8px;background-image:radial-gradient(circle,var(--muted) 60%,transparent 62%)}select.availability.online{background-image:radial-gradient(circle,#12b76a 60%,transparent 62%)}select.availability.away{background-image:radial-gradient(circle,#f79009 60%,transparent 62%)}.who{display:inline-flex;align-items:center;gap:8px;font-size:.85rem}.who-text{display:grid;line-height:1.15}.who-text small{color:var(--muted)}.push{display:inline-flex;align-items:center;gap:8px;flex-wrap:wrap}.push-note{font-size:.8rem;color:var(--muted);max-width:320px}.dot{width:10px;height:10px;border-radius:50%;background:var(--danger)}.dot.on{background:#12b76a;box-shadow:0 0 0 3px #12b76a2e}.ch-icon{display:inline-grid;place-items:center;border-radius:50%;flex:none;box-shadow:0 0 0 1.5px var(--surface)}.ch-code{display:inline-flex;align-items:center;gap:4px;font-size:.7rem;font-weight:800;letter-spacing:.02em;padding:1px 7px 1px 5px;border-radius:999px;border:1px solid color-mix(in srgb,var(--ch) 45%,var(--border));background:color-mix(in srgb,var(--ch) 10%,var(--surface));color:var(--text);white-space:nowrap;vertical-align:1px}.ch-dot{width:7px;height:7px;border-radius:50%;background:var(--ch)}.avatar{position:relative;flex:none;display:inline-grid;place-items:center;border-radius:50%;background:var(--grad);color:#fff;font-weight:800;letter-spacing:.02em}.avatar-ch{position:absolute;right:-3px;bottom:-3px;display:inline-flex}.att{display:inline-flex;align-items:center;gap:4px;font-size:.7rem;font-weight:700;padding:1px 8px;border-radius:999px;white-space:nowrap;background:var(--surface-2);color:var(--muted);border:1px solid var(--border)}.att:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.att-in_attention{background:var(--ok-bg);color:var(--ok);border-color:transparent}.att-with_ai{background:var(--surface-2);color:var(--accent);border-color:var(--accent)}.att-waiting_agent{background:var(--warn-bg);color:var(--warn);border-color:transparent}.att-unassigned{background:var(--danger-bg);color:var(--danger);border-color:transparent}.att-waiting_customer{background:var(--accent-soft);color:var(--accent);border-color:transparent}.att-handoff{background:#f97316;color:#fff;border-color:transparent}.att-handoff:before{background:#fff}.app{flex:1;min-height:0;display:grid;grid-template-columns:var(--list-w, clamp(260px, 18vw, 340px)) minmax(0,1fr) var(--panel-w, clamp(340px, 28vw, 600px))}.app.panel-hidden{grid-template-columns:var(--list-w, clamp(260px, 18vw, 340px)) minmax(0,1fr)}.splitter{position:absolute;top:0;bottom:0;width:8px;z-index:5;cursor:col-resize;touch-action:none}.splitter-left{left:0}.splitter-right{right:0}.splitter:after{content:"";position:absolute;top:0;bottom:0;width:3px;background:transparent;transition:background .15s}.splitter-left:after{left:0}.splitter-right:after{right:0}.splitter:hover:after,.splitter:focus-visible:after,.splitter.dragging:after{background:var(--accent)}.splitter:focus-visible{outline:none}body.resizing{cursor:col-resize;-webkit-user-select:none;user-select:none}body.resizing iframe{pointer-events:none}.list{background:var(--surface);border-right:1px solid var(--border);overflow-y:auto}.list-head{position:sticky;top:0;z-index:2;display:grid;gap:8px;padding:12px;background:var(--surface);border-bottom:1px solid var(--border)}.search{display:flex;align-items:center;gap:6px;border:1px solid var(--border);border-radius:10px;padding:0 10px;background:var(--surface-2);color:var(--muted)}.search input{border:0;background:none;padding:8px 0;color:var(--text)}.search input:focus-visible{outline:none}.search:focus-within{outline:2px solid var(--accent);outline-offset:1px}.filters{display:flex;gap:4px;flex-wrap:wrap}.filters button{border-radius:999px;padding:4px 12px;font-size:.85rem;display:inline-flex;align-items:center;gap:6px}.filters .active,.modes .active{background:var(--accent);color:var(--accent-text);border-color:var(--accent);font-weight:700}.tab-count{background:#e5484d;color:#fff;border-radius:999px;font-size:.68rem;font-weight:800;padding:0 6px}.channel-filter{display:none;gap:6px;overflow-x:auto;padding-bottom:2px;scrollbar-width:thin}.channel-filter button{display:inline-flex;align-items:center;gap:5px;border-radius:999px;padding:3px 9px 3px 4px;font-size:.75rem;font-weight:700;white-space:nowrap}.channel-filter button.active{border-color:var(--accent);background:var(--accent-soft)}.shell.nav-collapsed .channel-filter{display:flex}.filter-note{margin:0;font-size:.8rem;color:var(--muted)}.list ul{list-style:none;margin:0;padding:0}.conv{position:relative;width:100%;text-align:left;display:flex;gap:12px;align-items:flex-start;border:0;border-bottom:1px solid var(--border);border-radius:0;padding:12px 14px;background:var(--surface)}.conv:hover{background:var(--surface-2)}.conv.selected{background:var(--accent-soft)}.conv.selected:before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--grad)}.conv-main{display:grid;gap:3px;min-width:0;flex:1}.conv-top,.conv-mid{display:flex;align-items:center;gap:6px;min-width:0}.conv-title{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-time{margin-left:auto;font-size:.74rem;color:var(--muted);white-space:nowrap;font-variant-numeric:tabular-nums}.conv-last{color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1;font-size:.9rem}.conv.unread .conv-title{font-weight:800}.conv.unread .conv-last{color:var(--text);font-weight:700}.conv.unread .conv-time{color:var(--accent);font-weight:700}.unread-badge{flex:none;min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:#e5484d;color:#fff;font-size:.72rem;font-weight:800;display:inline-grid;place-items:center;font-variant-numeric:tabular-nums}.conv-meta{display:flex;gap:6px;font-size:.78rem;flex-wrap:wrap;align-items:center}.conv-owner{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:140px}.queue{color:var(--danger);font-weight:600}.esc{color:var(--danger);font-style:normal;font-size:.72rem;font-weight:700}.badge{font-size:.7rem;font-weight:700;padding:2px 6px;border-radius:6px;align-self:start;color:#fff}.badge.whatsapp{background:#128c4a}.badge.telegram{background:#1f7ab8}.badge.messenger{background:#5b4fd6}.badge.instagram{background:#c13584}.badge.web{background:#475569}.badge.email{background:#9a3412}.chat{position:relative;display:flex;min-width:0;min-height:0;background:var(--bg)}.empty{margin:auto}.empty-state{display:grid;justify-items:center;gap:4px;text-align:center;padding:24px;max-width:320px}.empty-state p{margin:0}.conversation{display:flex;flex-direction:column;width:100%;min-height:0}.conversation{container:conv / inline-size}.conv-header{display:grid;grid-template-columns:auto auto minmax(0,1fr);grid-template-areas:"back avatar main" "state state state" "actions actions actions";align-items:center;gap:8px 12px;padding:10px 16px;background:var(--surface);border-bottom:1px solid var(--border)}.conv-header>.back{grid-area:back}.conv-header>.avatar{grid-area:avatar}.conv-header select{width:auto}.conv-head-main{grid-area:main;display:grid;gap:2px;min-width:0}.conv-head-main strong{font-size:1.05rem;overflow-wrap:anywhere}.conv-head-sub{font-size:.8rem;color:var(--muted);display:flex;align-items:center;gap:4px 6px;flex-wrap:wrap;min-width:0}.conv-head-sub .muted{overflow-wrap:anywhere}.conv-head-state{grid-area:state;display:flex;align-items:center;gap:6px;flex-wrap:wrap;min-width:0}.conv-head-state .small-text{overflow-wrap:anywhere}.conv-actions{grid-area:actions;display:flex;align-items:center;gap:6px;flex-wrap:wrap;min-width:0}@container conv (min-width: 760px){.conv-header:not(.docked){grid-template-columns:auto auto minmax(0,1fr) auto;grid-template-areas:"back avatar main actions" "back avatar state actions"}.conv-header:not(.docked) .conv-actions{justify-content:flex-end}}.icon-btn{display:inline-grid;place-items:center;padding:6px}.icon-btn[aria-pressed=true]{color:var(--accent)}.back,.panel-toggle,.panel-close{display:none}.window{font-size:.72rem;font-weight:700;padding:2px 8px;border-radius:999px}.window.open{background:var(--ok-bg);color:var(--ok)}.window.closed{background:var(--danger-bg);color:var(--danger)}.transfer{margin:8px 16px;padding:12px;display:flex;gap:8px;align-items:end;flex-wrap:wrap}.transfer label{display:grid;gap:4px;flex:1;min-width:180px}.messages{flex:1;overflow-y:auto;padding:16px 20px;display:flex;flex-direction:column;gap:6px}.day-sep,.unread-sep{align-self:stretch;display:flex;align-items:center;gap:10px;margin:8px 0;font-size:.72rem;font-weight:700;color:var(--muted)}.day-sep span{padding:2px 10px;border-radius:999px;background:var(--surface);border:1px solid var(--border);margin:0 auto}.unread-sep{color:#e5484d}.unread-sep:before,.unread-sep:after{content:"";flex:1;height:1px;background:currentColor;opacity:.5}.msg{max-width:min(560px,82%);padding:8px 12px 6px;border-radius:4px 14px 14px;background:var(--inbound);border:1px solid var(--border);box-shadow:var(--shadow-sm)}.msg p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.4}.msg.outbound{align-self:flex-end;background:var(--outbound);border-color:transparent;border-radius:14px 4px 14px 14px}.msg.internal{align-self:center;background:var(--note);border-radius:10px}.msg.blocked{border:1px dashed var(--danger);opacity:.85}.msg-meta{display:flex;justify-content:flex-end;align-items:center;gap:4px;font-size:.68rem;color:var(--muted);margin-top:2px;font-variant-numeric:tabular-nums}.ticks{letter-spacing:-.18em;padding-right:.18em;font-weight:700}.ticks.read{color:#0ea5e9}.delivery-problem{color:var(--danger);font-weight:600}.messages-end{height:1px;flex:none}.tag{font-size:.66rem;font-weight:800;color:var(--muted);text-transform:uppercase;letter-spacing:.05em;margin-right:6px}.banner{margin:0 16px;padding:8px 12px;border-radius:8px}.error.banner{background:var(--danger-bg)}.ok.banner{background:var(--ok-bg);color:var(--ok)}.composer{display:grid;grid-template-columns:minmax(0,1fr);gap:8px;padding:12px 16px;background:var(--surface);border-top:1px solid var(--border)}.modes{display:flex;gap:6px;flex-wrap:wrap}.modes button{border-radius:999px;padding:4px 12px;font-size:.85rem}.panel{background:var(--surface);border-left:1px solid var(--border);overflow-y:auto}.customer{padding:16px;container:customer / inline-size}.customer>header{display:flex;justify-content:space-between;align-items:center}.customer h3{font-size:.75rem;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);margin:18px 0 6px}.customer dl{display:grid;grid-template-columns:auto 1fr;gap:4px 12px;margin:12px 0 0;font-size:.9rem}.customer dt{color:var(--muted)}.customer dd{margin:0;overflow-wrap:anywhere}.customer-top{display:grid;grid-template-columns:minmax(0,1fr);align-items:start;gap:12px 16px}.customer-top>dl{min-width:0}.conv-head-slot{min-width:0;margin-top:12px}.conv-head-slot:empty{display:none}@container customer (min-width: 520px){.customer-top:has(.conv-head-slot:not(:empty)){grid-template-columns:minmax(11rem,2fr) minmax(0,3fr)}}.conv-header.docked{display:grid;padding:0;background:none;border:0;gap:8px 10px;grid-template-columns:auto minmax(0,1fr);grid-template-areas:"avatar main" "state state" "actions actions"}.conv-header.docked .back,.conv-header.docked .panel-toggle,.conv-header.docked .conv-head-sub .muted{display:none}.plain{list-style:none;padding:0;margin:0;display:grid;gap:4px;font-size:.9rem}.balance{font-size:1.4rem;font-weight:700;margin:0 0 8px}.balance span{font-size:.8rem;font-weight:600}.balance.overdue span{color:var(--danger)}.balance.current span{color:var(--ok)}button.small{padding:4px 10px;font-size:.85rem}button.link{border:0;background:none;color:var(--accent);padding:0;text-decoration:underline}.page{flex:1;overflow-y:auto;padding:16px;display:grid;gap:16px;align-content:start;max-width:1100px;width:100%;margin:0 auto}.block{padding:16px;min-width:0}.block h2{font-size:1.05rem;margin:0 0 10px;display:flex;align-items:center;gap:8px}.block h3{font-size:.85rem;text-transform:uppercase;color:var(--muted);margin:14px 0 6px}.block-head{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:6px}.block-head h2{margin:0}.block-head input{width:auto}.block-head .spacer{flex:1}.count{font-size:.8rem;background:var(--bg);border:1px solid var(--border);border-radius:999px;padding:0 8px}.rows{list-style:none;margin:0;padding:0;display:grid}.row{width:100%;text-align:left;display:flex;align-items:center;gap:10px;border:0;border-bottom:1px solid var(--border);border-radius:0;padding:10px 4px;background:none}.rows li:last-child .row,.rows li.row:last-child{border-bottom:0}.row{flex-wrap:wrap}.row-main{display:grid;flex:1;min-width:min(100%,12rem)}.row-title{font-weight:600}.row-sub{color:var(--muted);font-size:.9rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.row-meta{display:grid;justify-items:end;font-size:.8rem;gap:2px;text-align:right}.row-actions{display:flex;gap:6px;align-items:center;flex-wrap:wrap;justify-content:end;font-size:.85rem}.when{min-width:52px;font-variant-numeric:tabular-nums}.wait{font-weight:600}.wait.late{color:var(--danger)}.day h3{text-transform:none}.day h3:first-letter{text-transform:uppercase}.small-text{font-size:.85rem;margin:0}.form-grid{display:grid;gap:10px;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));align-items:end}.form-grid label{display:grid;gap:4px;font-size:.9rem}.form-grid p{margin:0;grid-column:1 / -1}label.check{display:flex;align-items:center;gap:8px}label.check input{width:auto}.inline{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.inline input{flex:1;min-width:140px}.slots{grid-column:1 / -1;display:flex;flex-wrap:wrap;gap:6px}.slot{font-variant-numeric:tabular-nums}.slot:hover{border-color:var(--accent)}.dup{padding:12px 0;border-bottom:1px solid var(--border)}.dup-pair{display:grid;grid-template-columns:1fr 1fr;gap:8px}.dup-card{display:grid;gap:2px;padding:10px;border:1px solid var(--border);border-radius:8px;font-size:.9rem;min-width:0;overflow-wrap:anywhere}.note-form{display:grid;gap:6px}.customer>button.small{margin-top:6px}.notes li{font-size:.85rem}@media(max-width:1320px){.app,.app.panel-hidden{grid-template-columns:var(--list-w, 320px) minmax(0,1fr)}.panel{position:fixed;inset:0 0 0 auto;width:min(520px,100%);transform:translate(100%);transition:transform .2s;z-index:30;visibility:hidden}.panel.open{transform:none;visibility:visible;box-shadow:-8px 0 24px #0003}.panel-toggle,.panel-close{display:inline-block}.desktop-only{display:none}}@media(max-width:1024px){.sidenav{width:64px}.brand-text,.nav-label,.nav-head,.nav-collapse{display:none}.nav-count{position:absolute;top:2px;right:2px;min-width:16px;height:16px;font-size:.62rem;padding:0 4px}.views button,.nav-channels button{justify-content:center;padding:9px 0}.views button.active:before{left:-10px}}@media(max-width:720px){.shell{flex-direction:column}.sidenav{width:100%;flex-direction:row;align-items:center;padding:6px 10px;gap:6px;overflow:visible}.brand{padding:0}.views{display:flex;gap:2px;overflow-x:auto;flex:1;min-width:0}.views button{width:auto;flex:none;padding:7px 9px}.views button.active:before{display:none}.nav-channels{display:none}.channel-filter{display:flex}.main-area{min-height:0;flex:1}.app,.app.panel-hidden{grid-template-columns:1fr}.splitter,.who{display:none}.view-title{font-size:1rem}.topbar{padding:8px 12px;gap:8px;min-height:0}.topbar .spacer{display:none}.page{padding:12px 16px}.dup-pair{grid-template-columns:1fr}.row-meta>:not(.wait){display:none}.row-meta{font-size:.75rem}.topbar select{flex:1;min-width:8rem;width:auto}.app.has-selection .list{display:none}.app:not(.has-selection) .chat{display:none}.back{display:inline-block}.conv-header{padding:8px 12px}.conv-head-state .small-text{display:none}.messages{padding:12px}.msg{max-width:88%}}@media(max-width:600px){.stats{grid-column:auto}}.callbar{position:sticky;top:0;z-index:20;display:grid;gap:6px;padding:6px 12px}.call{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:10px 14px;border-radius:10px;background:var(--ok-bg);border:1px solid var(--border);box-shadow:0 2px 8px #00000014}.call.incoming{background:var(--surface);border:2px solid var(--accent);animation:call-pulse 1.6s ease-in-out infinite}.call.error{background:var(--danger-bg);color:var(--danger)}.call .call-icon{font-size:1.2rem}.call .call-phase{font-variant-numeric:tabular-nums}.call button.link{background:none;border:0;padding:0;color:inherit;cursor:pointer;text-align:left}@keyframes call-pulse{50%{box-shadow:0 0 0 4px #0b6bcb4d}}@media(prefers-reduced-motion:reduce){.call.incoming{animation:none}}.call-btn{position:relative;display:inline-flex}.call-ask{position:absolute;top:110%;right:0;z-index:10;display:grid;gap:6px;width:min(260px,calc(100vw - 32px));padding:10px;background:var(--surface);border:1px solid var(--border);border-radius:8px;box-shadow:0 4px 14px #0000001f;font-size:.9rem}.meta-connect{display:grid;gap:8px;margin:8px 0 12px}.meta-actions{display:flex;flex-wrap:wrap;gap:8px;align-items:end}button.meta{background:#1877f2;color:#fff;border-color:#1877f2}button.meta:disabled{background:#9db9e8;border-color:#9db9e8}label.inline{display:inline-grid;gap:2px;font-size:.85rem}label.check{display:flex;gap:8px;align-items:center}fieldset.dept-members,fieldset.dept-hours,fieldset.dept-pick{border:1px solid var(--border);border-radius:8px;padding:8px 12px;display:grid;gap:6px;min-width:0}fieldset.dept-members legend,fieldset.dept-hours legend,fieldset.dept-pick legend{font-weight:600;padding:0 4px}.day-row{display:flex;flex-wrap:wrap;align-items:center;gap:8px 12px}.day-row>label.check{min-width:110px}.day-times{display:flex;flex-wrap:wrap;align-items:center;gap:6px}.day-times input[type=time]{width:auto}form.dept-form{display:grid;gap:12px;max-width:760px;margin:8px 0 12px}form.dept-form label:not(.check){display:grid;gap:4px}form.dept-form .day-times{flex-wrap:nowrap}@media(max-width:640px){form.dept-form .day-times{flex-wrap:wrap}}fieldset.dept-members{grid-template-columns:repeat(auto-fill,minmax(220px,1fr))}fieldset.dept-members label.check span{overflow:hidden;text-overflow:ellipsis}.state.warn{background:var(--note);color:var(--text)}.state.error{background:var(--danger-bg);color:var(--danger)}.template-row{align-items:flex-start}.template-detail{display:block;margin-top:8px}.template-text{display:block;white-space:pre-wrap;padding:8px 10px;border-radius:8px;background:var(--outbound);margin-bottom:6px}.findings{margin:4px 0 0;padding-left:18px}.finding{margin:2px 0}.finding.error b{color:var(--danger)}.draft-result{display:flex;flex-direction:column;gap:6px;align-items:flex-start}.wait-min{display:inline-flex;align-items:center;gap:4px;font-size:.85rem;white-space:nowrap}.wait-min input{width:4.5em;min-width:0}.menu-options{display:grid;gap:6px;border:1px solid var(--border, #ddd);border-radius:8px;padding:8px 10px}.menu-option{display:grid;grid-template-columns:auto minmax(0,14em) auto 1fr;gap:8px;align-items:center}@media(max-width:560px){.menu-option{grid-template-columns:auto 1fr auto}.menu-option .muted{grid-column:2 / -1}}.menu-form{display:grid;gap:10px;max-width:640px;margin:8px 0 12px}.menu-form label:not(.check){display:grid;gap:4px}.menu-channel{display:flex;flex-wrap:wrap;align-items:center;gap:8px}.menu-channel select{flex:1 1 14em;min-width:0}.menu-channels{display:flex;flex-wrap:wrap;gap:6px}.menu-channels button{display:grid;gap:2px;text-align:left;padding:6px 10px;border-radius:8px;border:1px solid var(--border);background:var(--surface);font-size:.85rem}.menu-channels button span{font-size:.75rem;color:var(--muted)}.menu-channels button.active{border-color:var(--accent);box-shadow:0 0 0 2px var(--accent-soft);background:var(--outbound)}.menu-editing{position:sticky;top:0;z-index:5;display:flex;flex-wrap:wrap;align-items:center;gap:8px;padding:8px 10px;border-radius:8px;background:var(--outbound);border:1px solid var(--border)}.confirm-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:60;display:grid;place-items:center;padding:16px;background:#080e1699}.confirm-dialog{display:grid;gap:10px;width:min(520px,100%);max-height:100%;overflow:auto;padding:18px;background:var(--surface);border-radius:12px;box-shadow:var(--shadow-md)}.confirm-dialog h3,.confirm-dialog p,.confirm-dialog ul{margin:0}.confirm-dialog ul{padding-left:1.2em;display:grid;gap:4px}.menu-dirty{background:var(--warn-bg);color:var(--warn);font-size:.8rem;font-weight:600;padding:3px 8px;border-radius:6px}.zone-tag{margin-left:.5rem;padding:1px 6px;border-radius:999px;background:color-mix(in srgb,var(--accent) 14%,transparent);color:var(--accent)}.performance{max-width:1300px}.kpis{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:8px;margin:6px 0 14px}.kpi{display:grid;gap:2px;padding:10px 12px;border:1px solid var(--border);border-radius:10px;background:var(--bg)}.kpi-value{font-size:1.25rem;font-weight:700;font-variant-numeric:tabular-nums}.kpi-label{font-size:.75rem;color:var(--muted)}.table-wrap{overflow-x:auto;max-width:100%;overscroll-behavior-x:contain}table.metrics{width:100%;border-collapse:collapse;font-size:.85rem;font-variant-numeric:tabular-nums}table.metrics th,table.metrics td{padding:8px 10px;border-bottom:1px solid var(--border);text-align:right;white-space:nowrap}table.metrics thead th{font-size:.75rem;color:var(--muted);font-weight:600;cursor:help}table.metrics th[scope=row],table.metrics thead th:first-child{text-align:left;position:sticky;left:0;background:var(--surface)}table.metrics tr.ai th[scope=row]{color:var(--accent)}table.metrics tr.queue,table.metrics tr.phone{color:var(--muted)}.row.selected{background:var(--outbound)}.segbar{display:flex;height:14px;border-radius:7px;overflow:hidden;gap:2px;margin:4px 0 12px}.seg{display:block;min-width:4px}.seg.agent,.seg-dot.agent{background:var(--accent)}.seg.ai,.seg-dot.ai{background:#8b5cf6}.seg.queue,.seg-dot.queue{background:var(--muted);opacity:.5}.segments{list-style:none;margin:0;padding:0;display:grid;gap:8px}.segments li{display:flex;gap:10px;align-items:flex-start}.seg-dot{width:10px;height:10px;border-radius:50%;margin-top:5px;flex:none}.small-print{font-size:.8rem;margin:0}.performance .block-head select{width:auto}.row.has-form{flex-wrap:wrap}.row.has-form>.form-grid{flex-basis:100%}.team-row{flex-wrap:wrap}.team-row .row-main{min-width:14rem}.billing-card{--nb: #c93f22;--nb-soft: #fdeee9;--nb-grad: linear-gradient(90deg, #00a9e6, #9fcb6b);--tile: #f6f9fb;--ring: rgba(0, 120, 174, .25);position:relative;overflow:hidden;margin-top:14px;padding:18px 14px 14px;display:grid;gap:12px;background:var(--surface);border:1px solid var(--border);border-radius:16px;box-shadow:0 1px 2px #1018280a,0 4px 16px #1018280f}@media(prefers-color-scheme:dark){.billing-card{--nb: #f08a6e;--nb-soft: #3a2019;--tile: #202734;--ring: rgba(240, 138, 110, .3);box-shadow:none}}.billing-card:before{content:"";position:absolute;inset:0 0 auto;height:4px;background:var(--nb-grad)}.bc-title{margin:0;font-size:.72rem;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}.bc-head{display:grid;grid-template-columns:auto minmax(0,1fr);grid-template-areas:"avatar who" "id id";gap:10px 12px;align-items:center}.bc-id{grid-area:id;align-self:stretch;display:grid;grid-template-columns:auto 1fr;gap:2px 10px;margin:0;padding:8px 12px;border-radius:12px;background:var(--tile);font-size:.8rem;min-width:0}.bc-id dt{color:var(--muted)}.bc-id dd{margin:0;overflow-wrap:anywhere;font-weight:500}.bc-avatar{grid-area:avatar;width:44px;height:44px;border-radius:50%;display:grid;place-items:center;font-weight:800;font-size:.95rem;color:#fff;background:var(--nb-grad)}.bc-who{grid-area:who;min-width:0;display:grid;gap:2px}.bc-who strong{font-size:1.02rem;line-height:1.2;overflow-wrap:anywhere}.bc-sub{font-size:.82rem;color:var(--muted);overflow-wrap:anywhere}.bc-chip{display:inline-block;margin-left:6px;font-size:.68rem;font-weight:700;padding:2px 8px;border-radius:999px;background:var(--ok-bg);color:var(--ok);vertical-align:1px}.bc-chip.suspendido,.bc-chip.cortado{background:var(--danger-bg);color:var(--danger)}.bc-tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,13rem),1fr));gap:8px}.bc-tile{display:grid;gap:3px;align-content:start;padding:10px 12px;border-radius:12px;background:var(--tile);font-size:.8rem;min-width:0}.bc-label{font-size:.68rem;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--muted)}.bc-balance strong{font-size:1.3rem;letter-spacing:-.01em;font-variant-numeric:tabular-nums}.bc-pill{justify-self:start;font-size:.72rem;font-weight:600;padding:2px 8px;border-radius:999px}.bc-pill.due{background:var(--danger-bg);color:var(--danger)}.bc-pill.ok{background:var(--ok-bg);color:var(--ok)}.bc-onu strong{display:flex;align-items:center;gap:6px;font-size:.9rem}.bc-signal{font-variant-numeric:tabular-nums;font-weight:600}.bc-signal.good{color:#12b76a}.bc-signal.warn{color:var(--warn)}.bc-signal.bad{color:var(--danger)}.bc-signal.none{color:var(--muted);font-weight:400}.bc-session{font-size:.78rem}.bc-session.on{color:#12b76a;font-weight:600}.bc-session.off{color:var(--muted)}.bc-serial{color:var(--muted);font-size:.74rem;overflow-wrap:anywhere}.bc-dot{width:8px;height:8px;border-radius:50%;flex:none;background:var(--muted)}.bc-onu.online .bc-dot{background:#12b76a;box-shadow:0 0 0 3px #12b76a33}.bc-onu.los .bc-dot,.bc-onu.offline .bc-dot{background:var(--danger);box-shadow:0 0 0 3px #f0443833}.bc-onu.power_off .bc-dot{background:var(--warn)}.bc-onu.los,.bc-onu.offline{background:var(--danger-bg)}.bc-alert{margin:0;padding:8px 10px;border-radius:10px;font-size:.82rem;font-weight:600;background:var(--danger-bg);color:var(--danger)}.bc-invoices{display:grid}.bc-invoices li{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:4px 8px;padding:8px 2px;font-size:.84rem;border-top:1px solid var(--border)}.bc-invoices li:first-child{border-top:0}.bc-inv{display:grid;gap:1px;font-weight:600}.bc-due{font-size:.74rem;font-weight:400;color:var(--muted)}.bc-due.late{color:var(--danger);font-weight:600}.bc-amount{font-weight:600;font-variant-numeric:tabular-nums}.bc-others{font-size:.82rem;margin:0;color:var(--muted)}.bc-others .link{margin-right:6px}.bc-done{margin:0;padding:8px 10px;border-radius:10px;font-size:.84rem;background:var(--ok-bg);color:var(--ok)}.bc-actions{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(100%,9.5rem),1fr));gap:6px}.bc-action{display:flex;align-items:center;gap:6px;min-height:40px;padding:7px 8px;line-height:1.15;border-radius:10px;font-size:.82rem;font-weight:600;text-align:left;background:var(--surface);border:1px solid var(--border);transition:background .15s,border-color .15s,color .15s}.bc-action .bc-icon{flex:none;color:var(--nb)}.bc-action:hover{border-color:var(--nb);background:var(--nb-soft)}.bc-action.active{background:var(--nb);border-color:var(--nb);color:#fff}.bc-action.active .bc-icon{color:currentColor}.bc-action:focus-visible,.bc-form :is(input,select,textarea,button):focus-visible{outline:none;box-shadow:0 0 0 3px var(--ring)}.bc-console{display:inline-flex;align-items:center;gap:6px;justify-self:start;font-size:.82rem;font-weight:600;color:var(--nb);text-decoration:none}.bc-console .bc-icon{width:14px;height:14px}.bc-form{display:grid;gap:10px;padding:12px;border-radius:12px;background:var(--tile);font-size:.86rem}.bc-form label{display:grid;gap:4px;font-size:.78rem;font-weight:600;color:var(--muted)}.bc-form :is(input,select,textarea){font-size:.9rem;color:var(--text);font-weight:400;border-radius:10px}.bc-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,9rem),1fr));gap:8px}@container customer (min-width: 34rem){.bc-head{grid-template-columns:auto minmax(0,1.3fr) minmax(11rem,1fr);grid-template-areas:"avatar who id"}}.bc-form p{margin:0;font-size:.78rem}.bc-warn{color:var(--warn);background:var(--warn-bg);padding:8px 10px;border-radius:10px}.bc-submit{min-height:40px;border-radius:10px;background:var(--nb);border-color:var(--nb);color:#fff}@media(prefers-color-scheme:dark){.bc-submit,.bc-action.active{color:#0b1824}}a.button{display:inline-block;border:1px solid var(--border);border-radius:8px;padding:4px 10px;font-size:.85rem;color:var(--text);text-decoration:none;background:var(--surface)}.form-actions{display:flex;gap:8px;flex-wrap:wrap}.identity-form{flex-basis:100%;padding:10px 0 4px}.identity-form input[type=color]{height:38px;padding:2px 4px;cursor:pointer}.identity-preview{display:inline-flex;align-items:center;gap:8px;font-size:.9rem}.composer-row{display:flex;align-items:flex-end;gap:8px}.composer-row textarea{flex:1;min-width:0;resize:none;min-height:42px;max-height:200px;line-height:1.4;border-radius:12px;padding:10px 12px}.composer-tools{position:relative;display:flex;gap:2px;padding-bottom:4px}.composer-tools .icon-btn{font-size:1.15rem;line-height:1;border-radius:50%;width:36px;height:36px}.send-btn{min-height:42px;border-radius:12px;padding:0 18px}.send-btn[aria-busy=true]{opacity:.75;cursor:progress}.emoji-picker{position:absolute;bottom:calc(100% + 8px);left:0;z-index:40;width:min(320px,calc(100vw - 32px));padding:10px;display:grid;gap:8px;box-shadow:var(--shadow-md)}.emoji-tabs{display:flex;gap:2px;border-bottom:1px solid var(--border);padding-bottom:6px}.emoji-tabs button{border:0;background:none;padding:4px 6px;font-size:1.05rem;border-radius:8px}.emoji-tabs button.active{background:var(--accent-soft)}.emoji-grid{display:grid;grid-template-columns:repeat(8,1fr);gap:2px;max-height:220px;overflow-y:auto}.emoji-grid button{border:0;background:none;padding:4px 0;font-size:1.3rem;line-height:1.2;border-radius:8px}.emoji-grid button:hover,.emoji-grid button:focus-visible{background:var(--accent-soft)}.emoji-grid p{grid-column:1 / -1;margin:6px 0}@media(prefers-reduced-motion:no-preference){.emoji-picker{animation:pop-in .12s ease-out}}@keyframes pop-in{0%{opacity:0;transform:translateY(4px)}}.conversation{position:relative}.drop-overlay{position:absolute;top:8px;right:8px;bottom:8px;left:8px;z-index:5;display:grid;place-items:center;border:2px dashed var(--accent);border-radius:14px;background:color-mix(in srgb,var(--accent-soft) 88%,transparent);color:var(--accent);font-weight:800;pointer-events:none}.file{display:block;margin:2px 0 6px}.file-image img{display:block;max-width:min(320px,100%);max-height:320px;border-radius:10px;object-fit:cover;background:var(--surface-2)}.file-audio{width:min(300px,100%);height:40px}.file-video{max-width:min(360px,100%);max-height:320px;border-radius:10px;background:#000}.file-doc,.file-pending{display:flex;align-items:center;gap:10px;padding:8px 10px;border:1px solid var(--border);border-radius:10px;background:var(--surface-2);min-width:0}.file-doc-icon{flex:none;display:grid;place-items:center;width:40px;height:40px;border-radius:8px;background:var(--accent-soft);color:var(--accent);font-size:.7rem;font-weight:800;letter-spacing:.03em}.file-doc-name{display:grid;gap:2px;min-width:0;flex:1;font-size:.85rem}.file-doc-name strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-weight:700}.file-doc-name .muted{font-size:.75rem}.file-doc-name progress{width:100%;height:6px;accent-color:var(--accent)}.file-thumb{flex:none;width:40px;height:40px;border-radius:8px;object-fit:cover}.file-pending.error{border-color:var(--danger);background:var(--danger-bg)}.file-pending.ready{border-color:var(--accent)}.file-pending .error-text{color:var(--danger);font-size:.78rem;font-weight:600}.file-missing{font-size:.8rem;color:var(--danger);font-style:italic}.content-label{font-style:italic;color:var(--muted)}.composer-hint{margin:0}@media(prefers-reduced-motion:no-preference){.file-pending{transition:border-color .2s ease}}.sla{display:inline-flex;align-items:center;gap:3px;font-size:.7rem;font-weight:700;padding:1px 7px;border-radius:999px;white-space:nowrap;background:var(--surface-2);color:var(--muted);border:1px solid var(--border);font-variant-numeric:tabular-nums}.sla-warn{background:var(--warn-bg);color:var(--warn);border-color:transparent}.sla-alert{background:var(--warn-bg);color:var(--warn);border-color:var(--warn)}.sla-overdue{background:var(--danger-bg);color:var(--danger);border-color:var(--danger)}@media(prefers-reduced-motion:no-preference){.sla-alert{animation:sla-pulse 2s ease-in-out infinite}}@keyframes sla-pulse{50%{box-shadow:0 0 0 3px var(--warn-bg)}}.subtabs{margin:0 0 12px}.kpi-link{cursor:pointer;text-align:left;font:inherit;color:inherit}.kpi-link:hover{border-color:var(--accent)}.kpi.danger .kpi-value{color:var(--danger)}.kpi.warn .kpi-value{color:var(--warn)}.code-name{display:inline-flex;align-items:center;gap:6px;white-space:nowrap}.hour-chart{margin:8px 0 16px}.hour-chart figcaption{display:flex;gap:12px;align-items:baseline;margin-bottom:6px}.bars{display:grid;grid-template-columns:repeat(24,minmax(0,1fr));gap:2px;height:160px;align-items:end;border-bottom:1px solid var(--border);padding-top:22px}.bar-col{position:relative;height:100%;display:flex;flex-direction:column;justify-content:flex-end;align-items:stretch;padding:0;border:0;background:none;border-radius:0;cursor:pointer;min-width:0}.bar-col:disabled{cursor:default}.bar{display:block;background:var(--accent);border-radius:4px 4px 0 0;min-height:0}.bar-col:not(:disabled):hover .bar,.bar-col:focus-visible .bar{background:var(--text)}.bar-x{position:absolute;bottom:-18px;left:0;right:0;font-size:.7rem;color:var(--muted);text-align:center}.bar-tip{display:none;position:absolute;bottom:calc(100% + 4px);left:50%;transform:translate(-50%);white-space:nowrap;background:var(--text);color:var(--surface);font-size:.72rem;padding:2px 6px;border-radius:4px;z-index:2;pointer-events:none}.bar-col:hover .bar-tip,.bar-col:focus-visible .bar-tip{display:block}.hour-chart .bars+*{margin-top:22px}.metrics td .link{padding:0}.metrics td.cell-danger{color:var(--danger);font-weight:700}.metrics td.cell-warn{color:var(--warn);font-weight:700}.avail{display:inline-flex;align-items:center;gap:5px;white-space:nowrap}.avail:before{content:"";width:8px;height:8px;border-radius:50%;background:var(--muted)}.avail-online:before{background:var(--ok)}.avail-away:before{background:var(--warn)}.presence{--conn: #1570ef}@media(prefers-color-scheme:dark){.presence{--conn: #53b1fd}}.presence-alert{display:block;font-size:.72rem;font-weight:600}.presence .inline-field{display:inline-flex;align-items:center;gap:6px;font-size:.85rem;color:var(--muted)}.presence .inline-field input{width:auto;padding:5px 8px}.presence .metrics td small{font-weight:400}.daylines{gap:10px;margin:6px 0 4px}.daylines li{display:grid;grid-template-columns:140px minmax(0,1fr);align-items:center;gap:10px}.dl-name{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.dayline{position:relative;height:30px;border-radius:6px;background:var(--surface-2);border:1px solid var(--border);margin-bottom:14px}.dayline>span{position:absolute}.dl-shift{top:0;bottom:0;background:color-mix(in srgb,var(--ok) 9%,transparent);border-left:1px dashed var(--border);border-right:1px dashed var(--border)}.dl-status{top:3px;height:11px;border-radius:3px;min-width:1px}.dl-conn{bottom:3px;height:9px;border-radius:3px;min-width:1px;background:var(--conn)}.dl-tick{bottom:-16px;transform:translate(-50%);font-size:.68rem;color:var(--muted)}.legend{display:flex;flex-wrap:wrap;align-items:center;gap:6px 10px}.dl-key{display:inline-block;width:12px;height:8px;border-radius:2px;margin-right:-4px}.dl-key-conn{background:var(--conn)}.dl-key-shift{background:color-mix(in srgb,var(--ok) 15%,transparent);border:1px dashed var(--border)}@media(max-width:640px){.daylines li{grid-template-columns:1fr;gap:2px}}.top-hours{margin:4px 0 8px}.top-hours ol{list-style:none;margin:0;padding:0;display:grid;gap:4px}.top-row{width:100%;display:grid;grid-template-columns:28px 110px minmax(80px,1fr) auto auto;align-items:center;gap:10px;padding:6px 8px;border:1px solid var(--border);border-radius:8px;background:var(--surface);text-align:left;font:inherit;color:inherit;cursor:pointer}.top-row:hover{border-color:var(--accent)}.top-rank{width:24px;height:24px;border-radius:50%;display:grid;place-items:center;background:var(--accent-soft);color:var(--accent);font-weight:800;font-size:.8rem}.top-hour{font-weight:700;font-variant-numeric:tabular-nums}.top-track{height:8px;background:var(--surface-2);border-radius:4px;overflow:hidden}.top-fill{display:block;height:100%;background:var(--accent);border-radius:4px}.top-count,.top-ab{white-space:nowrap;font-size:.85rem;font-variant-numeric:tabular-nums}.top-ab{color:var(--muted)}.top-ab.has{color:var(--danger);font-weight:700}@media(max-width:640px){.top-row{grid-template-columns:28px 1fr auto}.top-track{grid-column:2 / -1;grid-row:2}.top-ab{grid-column:2 / -1;grid-row:3}}.inbox-dash{flex:1;min-height:0;display:flex;flex-direction:column}.inbox-dash>.app{flex:1;min-height:0}.ov-strip{container:ovstrip / inline-size;display:grid;grid-template-columns:repeat(auto-fit,minmax(7.5rem,1fr));gap:8px;padding:8px 12px}.ov-strip>.ov-chart-card{grid-column:span 2}@container ovstrip (max-width: 15.5rem){.ov-strip>.ov-chart-card{grid-column:1 / -1}}.ov-card{container-type:inline-size;display:flex;align-items:center;gap:10px;padding:8px 10px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);min-width:0}.ov-card-body{display:grid;gap:1px;min-width:0}.ov-icon{flex:none;width:36px;height:36px;border-radius:50%;display:grid;place-items:center}.ov-icon.blue{background:var(--accent-soft);color:var(--accent)}.ov-icon.orange{background:var(--warn-bg);color:var(--warn)}.ov-icon.red{background:var(--danger-bg);color:var(--danger)}.ov-icon.green{background:var(--ok-bg);color:var(--ok)}.ov-label{font-size:.72rem;line-height:1.2;color:var(--muted);-webkit-hyphens:auto;hyphens:auto;overflow-wrap:anywhere}@container (max-width: 125px){.ov-card:not(.ov-chart-card) .ov-icon{display:none}}.ov-line{display:flex;align-items:baseline;gap:6px;flex-wrap:wrap}.ov-value{font:800 1.3rem/1.15 Outfit,system-ui,sans-serif;font-variant-numeric:tabular-nums}.trend{font-size:.72rem;font-weight:700;white-space:nowrap;font-variant-numeric:tabular-nums}.trend.good{color:var(--ok)}.trend.bad{color:var(--danger)}.trend.neutral{color:var(--text)}.trend.flat{color:var(--muted);font-weight:600}.trend-vs{color:var(--muted);font-weight:400}.ov-chart-card{align-items:stretch;justify-content:space-between}.ov-hours{flex:1;display:grid;gap:3px;min-width:0}.ov-hours-bars{display:flex;align-items:flex-end;gap:2px;height:30px}.ov-hbar{flex:1;height:100%;display:flex;align-items:flex-end}.ov-hbar>span{display:block;width:100%;background:var(--accent);border-radius:3px 3px 0 0}.ov-hbar:hover>span{filter:brightness(1.15)}.ov-hours-axis{display:flex;justify-content:space-between;font-size:.62rem;color:var(--muted);font-variant-numeric:tabular-nums}.ov-tools{display:grid;gap:2px;align-content:start;flex:none;width:92px}.ov-vs{font-size:.66rem;color:var(--muted)}.ov-tools select{padding:4px 6px;font-size:.8rem}.ov-toggle{font-size:.74rem;padding:2px 0}.ov-error{margin:0 12px}.ov-panels{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;padding:8px 12px}.ov-panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);padding:8px 10px;min-width:0;overflow:hidden;display:flex;flex-direction:column}.ov-panel h3{margin:0 0 6px;font-size:.84rem}.ov-rank{list-style:none;margin:0;padding:0;display:grid;gap:4px;font-size:.78rem}.ov-rank li{display:flex;align-items:center;gap:8px;min-width:0}.ov-pos{flex:none;width:18px;height:18px;border-radius:50%;background:var(--surface-2);border:1px solid var(--border);font-size:.66rem;display:grid;place-items:center;color:var(--muted)}.ov-name{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ov-rank.ov-bars .ov-name{flex:0 1 38%}.ov-num{font-variant-numeric:tabular-nums;min-width:2.5em;text-align:right}.ov-meter{flex:1;height:6px;background:var(--surface-2);border-radius:4px;overflow:hidden;min-width:30px}.ov-meter>span{display:block;height:100%;background:var(--accent);border-radius:4px}.ov-meter.ok>span{background:var(--ok)}.ov-meter.warn>span{background:var(--warn)}.ov-meter.danger>span{background:var(--danger)}.ov-rank .avatar{flex:none}.ov-note{margin:auto 0 0;padding-top:6px;font-size:.7rem;color:var(--muted)}.ov-empty{margin:4px 0;font-size:.8rem;color:var(--muted)}.ov-donut{display:flex;align-items:center;gap:10px;min-width:0}.ov-donut svg{flex:none}.ov-donut-total{font:800 17px Outfit,system-ui,sans-serif;fill:var(--text)}.ov-donut-sub{font-size:7px;fill:var(--muted)}.ov-legend{list-style:none;margin:0;padding:0;display:grid;gap:4px;font-size:.76rem;min-width:0;flex:1}.ov-legend li{display:flex;align-items:center;gap:6px}.ov-dot{flex:none;width:9px;height:9px;border-radius:50%}.ov-legend-name{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ov-legend-pct{font-variant-numeric:tabular-nums;color:var(--muted)}.ov-section{display:grid;gap:0;margin:0 -12px}button.ov-card{font:inherit;color:inherit;text-align:left;cursor:pointer;width:100%;padding:8px 10px;border-radius:var(--radius)}button.ov-card:hover:not(:disabled){border-color:var(--accent);box-shadow:var(--shadow-md, var(--shadow-sm))}.ov-row-btn{display:flex;align-items:center;gap:8px;width:100%;min-width:0;margin:0 -4px;padding:2px 4px;box-sizing:content-box;background:none;border:0;border-radius:6px;text-align:left;cursor:pointer}.ov-row-btn:hover:not(:disabled){background:var(--surface-2)}.ov-rank li,.ov-legend li{min-width:0}.ov-hbar-btn{display:flex;align-items:flex-end;width:100%;height:100%;padding:0;border:0;background:none;border-radius:3px 3px 0 0}.ov-hbar-btn:hover>span{filter:brightness(1.15)}.ov-hbar-btn>span{display:block;width:100%;background:var(--accent);border-radius:3px 3px 0 0}.ov-note button.link{font-size:inherit;text-align:left}.ov-drill{padding:8px 12px}.drill-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:60;background:color-mix(in srgb,#000 40%,transparent);display:grid;place-items:start center;padding:6vh 16px 16px;overflow-y:auto}.drill-sheet{width:min(760px,100%);max-height:86vh;overflow-y:auto;border-radius:12px;box-shadow:0 12px 40px #0000004d}.drill-sheet>.card{margin:0}@media(max-width:1400px){.ov-panels{grid-template-columns:repeat(3,minmax(0,1fr))}.inbox-dash .ov-panels{grid-template-columns:repeat(5,minmax(0,1fr))}.inbox-dash .ov-icon{width:32px;height:32px}.ov-donut svg{width:80px;height:80px}.ov-donut{gap:6px}}@media(max-width:1100px){.inbox-dash .ov-panels{display:none}}@media(max-width:760px){.inbox-dash .ov-strip,.inbox-dash .ov-error{display:none}.ov-panels{grid-template-columns:1fr}.ov-section{margin:0}}fieldset.dept-pick{grid-column:span 2;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));margin:0}@media(max-width:760px){fieldset.dept-pick{grid-column:auto}}button.danger{color:var(--danger);border-color:color-mix(in srgb,var(--danger) 40%,var(--border))}.team-row .row-edit,.team-row .row-confirm{flex-basis:100%;margin-top:8px}.row-confirm{display:flex;flex-wrap:wrap;align-items:center;gap:8px;padding:8px 10px;border-radius:8px;background:var(--danger-bg);font-size:.88rem}.assign-banner{display:flex;flex-wrap:wrap;align-items:center;gap:10px;padding:8px 14px;background:var(--warn-bg);color:var(--text);border-bottom:1px solid var(--border);font-size:.9rem}.assign-banner span{flex:1;min-width:12rem}.handoff-banner{display:flex;flex-wrap:wrap;align-items:center;gap:10px;padding:10px 14px;background:#fff7ed;color:#7c2d12;border-bottom:2px solid #f97316;font-size:.9rem}.handoff-banner .handoff-icon{font-size:1.3rem;line-height:1}.handoff-banner .handoff-text{flex:1;min-width:12rem}.handoff-banner .muted{color:#9a3412}.tab-count-handoff{background:#f97316;color:#fff}@media(prefers-color-scheme:dark){.handoff-banner{background:#431407;color:#fed7aa}.handoff-banner .muted{color:#fdba74}}.inbox-dash{overflow-y:auto}@media(max-height:900px){.inbox-dash>.app{flex:1 0 0;min-height:max(28rem,100% - 8rem)}}@media(max-height:520px),(max-width:720px)and (max-height:700px){.shell{height:auto;min-height:100dvh}.main-area,.inbox-dash{min-height:0;overflow:visible}.sidenav{overflow:visible}.app,.inbox-dash>.app{flex:none;height:max(26rem,100dvh);min-height:0}.list-head{position:static}.page{overflow:visible}}@container conv (max-width: 24em){.composer-row{flex-wrap:wrap}.composer-row textarea{flex-basis:100%;order:-1}.composer-row .send-btn{margin-left:auto}}.conv-meta>*{max-width:100%}.conv-meta .att,.conv-meta .sla{white-space:normal}.conversation{overflow-y:auto}.messages{min-height:10rem}@media(max-width:720px){.conv-header:not(.docked) .conv-head-state{flex-wrap:nowrap;overflow-x:auto;scrollbar-width:none}.conv-header:not(.docked) .conv-head-state>*{flex:none}}.perm-tree{display:grid;gap:8px}.perm-tree details{border:1px solid var(--border);border-radius:10px;padding:6px 10px}.perm-tree summary{font-weight:700;cursor:pointer;padding:2px 0}.perm-table{width:100%;table-layout:fixed;border-collapse:collapse;margin-top:6px;font-size:.9rem}.perm-table th,.perm-table td{padding:5px 6px;border-top:1px solid var(--border);text-align:center;vertical-align:middle}.perm-table th[scope=row],.perm-table thead th:first-child{text-align:left;font-weight:500}.perm-table td input{width:auto}.perm-table thead th:first-child{width:52%}.perm-table td .link{display:block;margin:2px auto 0}.perm-lock{margin-left:8px;font-size:.72rem}.perm-list,.perm-depts{list-style:none;margin:6px 0 0;padding:0;display:grid;gap:6px}.perm-list li{display:flex;align-items:center;flex-wrap:wrap;gap:6px}.perm-list .link{margin-left:4px}.perm-short{display:none}@media(max-width:600px){.perm-full{display:none}.perm-short{display:inline}.perm-table th,.perm-table td{padding:4px 3px}}.settings-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:12px}.settings-tile{display:grid;gap:4px;text-align:left;padding:16px;cursor:pointer;color:var(--text);min-height:88px;align-content:start}.settings-tile strong{font-size:1rem}.settings-tile span{font-size:.82rem;color:var(--muted)}.settings-tile:hover,.settings-tile:focus-visible{border-color:var(--accent);background:var(--accent-soft)}.settings-tabs{display:flex;gap:6px;flex-wrap:wrap;align-items:center}.settings-tabs button{border-radius:999px;padding:4px 12px;font-size:.85rem}.settings-tabs button.active{background:var(--accent);color:var(--accent-text);border-color:var(--accent);font-weight:700}.settings-tabs .settings-back{font-weight:700}@media(max-width:600px){.settings-grid{grid-template-columns:1fr 1fr;gap:8px}.settings-tile{padding:12px;min-height:76px}.settings-tabs{flex-wrap:nowrap;overflow-x:auto;padding-bottom:4px}.settings-tabs button{flex:none}}.file-open{display:block;padding:0;border:0;background:none;border-radius:10px;cursor:zoom-in}.file-open:focus-visible{outline:none;box-shadow:0 0 0 3px var(--ring)}.proof-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:60;display:grid;place-items:center;padding:16px;background:#080e16b8}.proof-dialog{display:grid;grid-template-columns:minmax(0,1fr) 360px;width:min(1100px,100%);height:min(760px,100%);background:var(--surface);border-radius:14px;overflow:hidden;box-shadow:var(--shadow-md)}.proof-dialog:focus{outline:none}.proof-image{display:grid;grid-template-rows:auto minmax(0,1fr);min-width:0;background:var(--surface-2)}.proof-tools{display:flex;flex-wrap:wrap;align-items:center;gap:6px;padding:8px;border-bottom:1px solid var(--border)}.proof-hint{font-size:.78rem;margin-left:auto}.proof-tools button{font-size:.85rem}.proof-frame{position:relative;overflow:hidden;cursor:grab;touch-action:none;-webkit-user-select:none;user-select:none}.proof-frame:active{cursor:grabbing}.proof-frame img{position:absolute;top:12px;right:12px;bottom:12px;left:12px;width:calc(100% - 24px);height:calc(100% - 24px);object-fit:contain;transform-origin:center;pointer-events:none}.proof-tabs{display:grid;grid-template-columns:1fr 1fr;gap:4px;padding:4px;border-radius:10px;background:var(--tile)}.proof-tabs button{border:0;background:none;font-size:.82rem;font-weight:600;color:var(--muted)}.proof-tabs button.active{background:var(--surface);color:var(--text);box-shadow:var(--shadow-sm)}.proof-side{display:grid;align-content:start;gap:10px;padding:14px;overflow:auto;border-left:1px solid var(--border);margin:0;border-radius:0}.proof-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.proof-head .bc-title{margin:0}.proof-who{margin:0;font-size:.9rem}@media(max-width:760px){.proof-backdrop{padding:0}.proof-dialog{grid-template-columns:1fr;grid-template-rows:minmax(220px,45%) minmax(0,1fr);height:100%;border-radius:0}.proof-side{border-left:0;border-top:1px solid var(--border)}}.ico{flex:none;display:block}.settings-page{max-width:1180px;gap:20px;padding:20px 24px 32px}.settings-page code{font-family:IBM Plex Mono,ui-monospace,Cascadia Mono,monospace;font-size:.82em;background:var(--surface-2);border:1px solid var(--border);border-radius:4px;padding:0 4px}.settings-page .settings-grid{grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:14px}.settings-page .settings-tile{position:relative;grid-template-columns:1fr;gap:6px;padding:18px 40px 18px 18px;min-height:124px;transition:border-color .15s,background-color .15s,transform .15s}.settings-tile-icon{width:40px;height:40px;border-radius:10px;display:grid;place-items:center;background:var(--accent-soft);color:var(--accent);margin-bottom:4px}.settings-tile-go{position:absolute;right:14px;top:50%;translate:0 -50%;color:var(--muted);transition:translate .15s,color .15s}.settings-page .settings-tile:hover .settings-tile-go{color:var(--accent);translate:3px -50%}.settings-page .settings-tile span:not(.settings-tile-icon):not(.settings-tile-go){font-size:.85rem;line-height:1.4}.settings-page .settings-tabs{gap:4px;padding:4px;background:var(--surface);border:1px solid var(--border);border-radius:12px;box-shadow:var(--shadow-sm)}.settings-page .settings-tabs button{display:inline-flex;align-items:center;gap:6px;border:0;background:none;border-radius:8px;padding:7px 12px;color:var(--muted);font-weight:600}.settings-page .settings-tabs button:hover:not(.active){background:var(--surface-2);color:var(--text)}.settings-page .settings-tabs button.active{background:var(--accent-soft);color:var(--accent);border:0}.settings-page .settings-tabs .settings-back{color:var(--text);border-right:1px solid var(--border);border-radius:8px 0 0 8px;margin-right:4px}.settings-head{display:flex;align-items:center;gap:14px;padding:2px 2px 0}.settings-head-icon{width:48px;height:48px;flex:none;border-radius:12px;display:grid;place-items:center;color:#fff;background:var(--grad)}.settings-head-text{display:grid;gap:1px;min-width:0}.settings-crumb{font-size:.72rem;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);font-weight:700}.settings-head-title{font-family:Outfit,system-ui,sans-serif;font-size:1.45rem;font-weight:800;line-height:1.2}.settings-head-hint{color:var(--muted);font-size:.9rem}.settings-page .block{padding:22px 24px;border-radius:14px}.settings-page .block>h2,.settings-page .block-head h2,.settings-page .block-title h2{font-size:1.15rem;font-weight:800;margin:0 0 4px;flex-wrap:wrap}.settings-page .block>h2+p.small-text,.settings-page .block-title p.small-text{margin-bottom:14px;line-height:1.5;max-width:75ch}.settings-page .block h3{display:flex;align-items:center;gap:8px;font-size:.78rem;letter-spacing:.06em;color:var(--muted);margin:22px 0 8px;font-weight:800}.block-title{display:flex;align-items:flex-start;gap:14px;margin-bottom:6px}.block-title>div{min-width:0;flex:1}.block-title-icon{width:38px;height:38px;flex:none;border-radius:10px;display:grid;place-items:center;background:var(--accent-soft);color:var(--accent)}.block-title p.small-text{margin:0 0 12px}.settings-page .state{display:inline-flex;align-items:center;gap:6px;font-family:Outfit,system-ui,sans-serif;font-size:.74rem;font-weight:700;letter-spacing:.01em;padding:3px 10px 3px 8px;border-radius:999px;background:var(--surface-2);color:var(--muted);border:1px solid var(--border);white-space:nowrap}.settings-page .state:before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor}.settings-page .state.active{background:var(--ok-bg);color:var(--ok);border-color:color-mix(in srgb,var(--ok) 25%,transparent)}.settings-page .state.warn{background:var(--warn-bg);color:var(--warn);border-color:color-mix(in srgb,var(--warn) 25%,transparent)}.settings-page .state.error{background:var(--danger-bg);color:var(--danger);border-color:color-mix(in srgb,var(--danger) 25%,transparent)}.settings-page .menu-form{max-width:none;gap:16px;margin:14px 0 4px}.settings-page .menu-form label:not(.check),.settings-page .form-grid label{font-size:.85rem;font-weight:700;color:var(--text);gap:6px}.settings-page :is(input:not([type=checkbox]):not([type=radio]):not([type=color]),select,textarea){border-radius:8px;padding:9px 11px;font-weight:400;transition:border-color .15s,box-shadow .15s}.settings-page :is(input,select,textarea):focus-visible{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.settings-page textarea{line-height:1.45;resize:vertical}.settings-page textarea::placeholder,.settings-page input::placeholder{color:color-mix(in srgb,var(--muted) 80%,transparent)}.settings-page button{border-radius:8px;padding:7px 14px;font-weight:600}.settings-page button.primary{font-weight:700}.settings-page button.small{padding:4px 10px}.settings-page .block-head button{font-size:.88rem;padding:6px 12px}.settings-page button.ghost{background:none;border-color:transparent;color:var(--muted)}.settings-page button.ghost:hover{color:var(--danger);background:var(--danger-bg)}.settings-page fieldset.menu-options{position:relative;gap:14px;padding:0 18px 18px;border-radius:12px;background:var(--surface);margin:0;min-width:0}.settings-page fieldset.menu-options>legend{float:left;width:calc(100% + 36px);margin:0 -18px 2px;padding:12px 18px;background:var(--surface-2);border-bottom:1px solid var(--border);border-radius:12px 12px 0 0;font-weight:800;font-size:.95rem;font-family:Outfit,system-ui,sans-serif}.settings-page fieldset.menu-options>legend+*{clear:both}.group-legend{display:flex!important;align-items:center;gap:10px}.group-legend-icon{width:30px;height:30px;flex:none;border-radius:8px;display:grid;place-items:center;background:var(--surface);color:var(--accent);border:1px solid var(--border)}.group-legend-text{display:grid;gap:1px;min-width:0}.group-legend-title{font-weight:800}.group-legend-hint{font-family:Outfit,system-ui,sans-serif;font-weight:400;font-size:.8rem;color:var(--muted)}.settings-page :is(fieldset.menu-options,.menu-form,.form-grid)>p.small-text.muted{position:relative;padding:10px 12px 10px 36px;border-radius:8px;background:var(--surface-2);color:var(--muted);line-height:1.5;font-size:.82rem;max-width:80ch}.settings-page :is(fieldset.menu-options,.menu-form,.form-grid)>p.small-text.muted:before{content:"i";position:absolute;left:12px;top:11px;width:15px;height:15px;border-radius:50%;border:1.5px solid var(--accent);color:var(--accent);font:700 .62rem/12px Outfit,system-ui,sans-serif;text-align:center}.field-help{font-weight:400;font-size:.78rem;color:var(--muted);line-height:1.45}.settings-page :is(.menu-form,fieldset.menu-options)>label.check{gap:12px;align-items:flex-start;font-weight:600;font-size:.9rem;line-height:1.4}.settings-page :is(.menu-form,fieldset.menu-options)>label.check>input[type=checkbox]{-moz-appearance:none;appearance:none;-webkit-appearance:none;flex:none;width:38px;height:22px;margin:0;border-radius:999px;background:color-mix(in srgb,var(--muted) 45%,var(--border));position:relative;cursor:pointer;transition:background-color .18s;border:0;padding:0}.settings-page :is(.menu-form,fieldset.menu-options)>label.check>input[type=checkbox]:after{content:"";position:absolute;top:3px;left:3px;width:16px;height:16px;border-radius:50%;background:#fff;box-shadow:0 1px 2px #10182840;transition:transform .18s cubic-bezier(.2,.8,.2,1)}.settings-page :is(.menu-form,fieldset.menu-options)>label.check>input[type=checkbox]:checked{background:var(--accent)}.settings-page :is(.menu-form,fieldset.menu-options)>label.check>input[type=checkbox]:checked:after{transform:translate(16px)}.settings-page :is(.menu-form,fieldset.menu-options)>label.check>input[type=checkbox]:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.switch-row{padding:12px 14px;border:1px solid var(--border);border-radius:10px;background:var(--surface)}.switch-row:has(input:checked){border-color:color-mix(in srgb,var(--accent) 40%,var(--border));background:var(--accent-soft)}.switch-row small{display:block;font-weight:400;font-size:.8rem;color:var(--muted);margin-top:2px}.field-grid{display:grid;gap:14px;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));align-items:start}.field-grid>label{display:grid;gap:6px}.field-wide{max-width:420px}.text-grid{display:grid;gap:14px;grid-template-columns:repeat(auto-fill,minmax(320px,1fr))}.text-field-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.chip{font-size:.68rem;font-weight:700;letter-spacing:.02em;padding:1px 8px;border-radius:999px;background:var(--surface-2);color:var(--muted);border:1px solid var(--border);white-space:nowrap}.chip-own{background:var(--accent-soft);color:var(--accent);border-color:color-mix(in srgb,var(--accent) 30%,transparent)}.msg-group h4{margin:6px 0 10px;font-size:.78rem;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);display:flex;align-items:center;gap:8px}.msg-group h4:after{content:"";flex:1;height:1px;background:var(--border)}.var-list{display:inline-flex;flex-wrap:wrap;gap:4px;vertical-align:middle}.onu-table{display:grid;border:1px solid var(--border);border-radius:10px;overflow:hidden}.settings-page .onu-row{display:grid!important;grid-template-columns:minmax(0,1fr) minmax(180px,260px);align-items:center;gap:12px;padding:8px 12px;border-bottom:1px solid var(--border);font-weight:600!important}.onu-row:last-child{border-bottom:0}.onu-row:nth-child(2n){background:var(--surface-2)}.onu-state{display:inline-flex;align-items:center;gap:8px}.dot{width:9px;height:9px;border-radius:50%;flex:none;background:var(--muted)}.dot.onu-online{background:var(--ok)}.dot.onu-los{background:var(--danger)}.dot.onu-offline{background:var(--danger);opacity:.7}.dot.onu-power_off{background:var(--warn)}.dot.onu-unknown{background:var(--muted)}.plan-list{display:grid;gap:8px}.plan-item{display:grid;grid-template-columns:28px minmax(0,1fr) auto auto;align-items:end;gap:10px}.plan-num{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;background:var(--accent-soft);color:var(--accent);font-weight:800;font-size:.8rem;margin-bottom:6px}.plan-len{font-size:.75rem;color:var(--muted);font-variant-numeric:tabular-nums;margin-bottom:11px}.add-row{justify-self:start;border-style:dashed;color:var(--accent);background:none}.jump-nav{display:flex;flex-wrap:wrap;gap:6px}.settings-page .jump-nav button{font-size:.8rem;padding:4px 12px;border-radius:999px;color:var(--muted);background:var(--surface)}.settings-page .jump-nav button:hover{color:var(--accent);border-color:var(--accent)}.stat-strip{display:grid;grid-template-columns:repeat(auto-fit,minmax(128px,1fr));gap:10px;margin:14px 0 0}.stat{padding:12px 14px;border:1px solid var(--border);border-radius:10px;background:var(--surface);position:relative;overflow:hidden}.stat:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--accent)}.stat.ok:before{background:var(--ok)}.stat.bad:before{background:var(--danger)}.stat.warn:before{background:var(--warn)}.stat.off:before{background:var(--border)}.stat dt{font-size:.72rem;letter-spacing:.05em;text-transform:uppercase;color:var(--muted);font-weight:700}.stat dd{margin:4px 0 0;display:grid;gap:1px}.stat-value{font-family:Outfit,system-ui,sans-serif;font-size:1.3rem;font-weight:800;font-variant-numeric:tabular-nums;line-height:1.2}.stat.ok .stat-value{color:var(--ok)}.stat.bad .stat-detail{color:var(--danger);font-weight:700}.stat-detail{font-size:.78rem;color:var(--muted)}.open-config{display:inline-flex;align-items:center;gap:6px;background:var(--accent-soft)!important;color:var(--accent);border-color:transparent!important;font-weight:700!important}.open-config:hover{border-color:var(--accent)!important}.form-savebar{position:sticky;bottom:-32px;z-index:4;display:flex;flex-wrap:wrap;align-items:center;justify-content:flex-end;gap:8px;padding:12px 16px;margin:4px -24px -4px;background:color-mix(in srgb,var(--surface) 92%,transparent);-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);border-top:1px solid var(--border)}.form-savebar>.small-text{margin-right:auto}.actions-log{margin-top:18px}.settings-page .rows{border:1px solid var(--border);border-radius:10px;overflow:hidden}.settings-page .rows>li.row,.settings-page .rows>li>.row{padding:12px 14px}.settings-page .rows>li.row:hover{background:var(--surface-2)}.empty-note{margin:0;padding:18px;border:1px dashed var(--border);border-radius:10px;text-align:center;color:var(--muted);font-size:.88rem}.settings-page .banner{margin:10px 0 0;padding:10px 14px;border-radius:10px;font-weight:600;font-size:.9rem}@media(max-width:720px){.settings-page{padding:14px 12px 24px;gap:14px}.settings-page .block{padding:16px}.settings-page fieldset.menu-options{padding:0 12px 14px}.settings-page fieldset.menu-options>legend{width:calc(100% + 24px);margin:0 -12px 2px;padding:10px 12px}.settings-head-icon{width:40px;height:40px}.settings-head-title{font-size:1.2rem}.settings-page .settings-tabs{border-radius:10px}.text-grid{grid-template-columns:1fr}.settings-page .onu-row{grid-template-columns:1fr;gap:6px}.plan-item{grid-template-columns:24px minmax(0,1fr) auto}.plan-len{display:none}.form-savebar{margin:4px -16px -4px;bottom:-24px}.settings-page .settings-tile{min-height:0;padding:14px 32px 14px 14px}.settings-tile-icon{width:34px;height:34px}}.after-hours-block{border-left:4px solid #f5a524}.after-hours-actions{display:flex;flex-wrap:wrap;align-items:center;gap:12px;justify-content:space-between;margin:6px 0 4px}.after-hours-actions .check{width:auto}.after-hours-row{display:flex;align-items:center;gap:8px}.after-hours-row>input[type=checkbox]{width:20px;height:20px;flex:none}.after-hours-row .row{flex:1;min-width:0}.window-chip{font-size:.75rem;font-weight:700;padding:2px 8px;border-radius:999px}.window-chip.open{background:#30a46c24;color:#1d7a4e}.window-chip.closed{background:#f5a5242e;color:#8a5a00}.window-chip.sent{background:#38c3f429;color:#0b6e94}.after-hours-tag{font-style:normal;font-size:.72rem;font-weight:700;color:#8a5a00;background:#f5a5242e;padding:1px 6px;border-radius:999px}.menu-sub{margin:12px 0 0;font-size:.95rem}.ai-activity{padding:16px 18px}.ai-activity-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.ai-activity-head h2{margin:0}.ai-now{background:var(--accent-soft);color:var(--text);border-radius:8px;padding:8px 12px}.ai-runs{list-style:none;margin:0;padding:0;display:grid;gap:10px}.ai-run{border:1px solid var(--border);border-radius:10px;padding:10px 12px;background:var(--surface)}.ai-run-top{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:4px}.ai-outcome{font-size:.75rem;font-weight:700;padding:1px 8px;border-radius:999px;background:var(--surface-2);color:var(--muted)}.ai-ok{background:var(--ok-bg);color:var(--ok)}.ai-info{background:var(--accent-soft);color:var(--accent)}.ai-warn{background:var(--warn-bg);color:var(--warn)}.ai-danger{background:var(--danger-bg);color:var(--danger)}.ai-said{margin:4px 0;white-space:pre-wrap;overflow-wrap:anywhere}.ai-steps{margin:4px 0;padding-left:18px;font-size:.85rem}.ai-step{overflow-wrap:anywhere}.ai-step.bad,.ai-said .bad{color:var(--danger)}.history-btn{justify-self:start;display:inline-flex;align-items:center;gap:6px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.history-sheet{width:min(860px,100%);max-height:88vh;display:flex;flex-direction:column;gap:10px;margin:0;padding:14px 16px;border-radius:12px;box-shadow:0 12px 40px #0000004d;overflow:hidden}.history-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.history-close{font-size:1.2rem;line-height:1;padding:4px 10px}.history-form{display:flex;gap:8px;align-items:center}.history-form .search{flex:1}.history-summary p{margin:0}.history-convs{list-style:none;margin:8px 0 0;padding:0;display:grid;gap:4px;max-height:22vh;overflow-y:auto}.history-convs li{display:flex;flex-wrap:wrap;align-items:center;gap:8px;font-size:.82rem;padding:4px 6px;border-radius:8px;background:var(--surface-2)}.history-convs li>.small:last-child{margin-left:auto}.history-status{font-weight:700;font-size:.72rem;padding:1px 8px;border-radius:999px;border:1px solid var(--border)}.history-status.s-open,.history-status.s-pending{color:var(--accent);border-color:var(--accent)}.history-messages{flex:1;min-height:200px;border:1px solid var(--border);border-radius:10px;background:var(--bg, var(--surface-2))}.history-conv-sep{align-self:stretch;display:flex;flex-wrap:wrap;align-items:center;justify-content:center;gap:8px;margin:14px 0 4px;padding:6px 10px;border-top:2px solid var(--border);font-size:.76rem;font-weight:700;color:var(--muted);scroll-margin-top:8px}.history-note{margin:0}@media(max-width:640px){.history-sheet{max-height:94vh;padding:12px}.history-form{flex-wrap:wrap}}
